HIRE CONTROLLER

Clements Plant & Access Hire; Coventry; On-site; GBP 22,000 - 29,000; Full time

Job summary

Clements Plant & Access Hire in the United Kingdom is seeking a proactive Hire Controller to join our busy team. The role is varied and fast-paced, requiring organisation, initiative and a strong customer focus to ensure service levels are met.

You will handle hire orders, transport planning and on-site support, work across departments and help keep records up to date. Full training will be provided for the right candidate who is ready to get stuck in and contribute to efficient hires.

Qualifications

• Experience in plant or equipment hire preferred but not essential.
• Customer service, administration, transport or logistics experience advantageous.
• Full training will be provided to the right candidate.

Responsibilities

• Answer phone calls and emails promptly and professionally.
• Process hire orders, bookings and off-hires accurately.
• Provide information on equipment availability and hire periods.
• Coordinate transport allocations, deliveries and collections.
• Liaise with drivers, customers and internal staff for efficient deliveries.
• Assist shop customers and handle general hire desk administration.
• Keep hire records and customer information up to date.
• Communicate with other departments to ensure machines are ready for hire.
• Use initiative to solve day-to-day issues and support colleagues.

Skills

Customer-focused

Organised

Self-starter

Team player

Communication skills

Job description

We are looking for a self-starting, organised and customer-focused Hire Controller to join our team.

The role is varied and fast-paced, with responsibilities changing throughout the day depending on customer demand and operational requirements. We are looking for someone who is happy to get involved across different areas of the business, work as part of a team and use their initiative to ensure customer satisfaction.

Responsibilities

• Answering incoming telephone calls and emails, dealing with customer enquiries promptly and professionally.
• Processing hire orders, bookings and off-hires accurately and efficiently.
• Dealing with customer enquiries, providing information on equipment availability, hire periods and general requirements.
• Transport allocation, coordinating deliveries and collections and ensuring machines are allocated to the appropriate transport.
• Liaising with drivers, customers and internal staff to ensure deliveries and collections run efficiently.
• Serving customers in the shop, assisting with enquiries, customer collections and general customer requirements.
• General hire desk administration and maintaining accurate records.
• Assisting paperwork and other general administrative duties where required.
• Keeping hire records and customer information up to date.
• Communicating with other departments to ensure machines are available, prepared and ready for hire.
• Dealing with day-to-day issues and using initiative to find practical solutions.
• Supporting colleagues across the business when required.

Experience

• Previous experience within the plant, tool or equipment hire industry is preferred but is not essential.
• Experience in a customer service, administration, transport, logistics or similar role would be advantageous.
• Full training will be provided to the right candidate

Above all, we are looking for someone who is willing to get stuck in.

The successful candidate will understand that working on a busy hire desk involves more than simply processing orders. Some days may involve dealing with customers and answering phones, while others may require more focus on transport allocation, administration, collections, deliveries or solving unexpected problems.

We need a flexible, self-starting team player who can recognise what needs doing, take responsibility and adapt to the demands of the business.

• If you are organised, practical, customer-focused and enjoy working as part of a busy team, we would like to hear from you.