Hire Controller

Jobs.co.uk; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance

Generous holiday entitlement

Option to buy and sell additional holi

Retail discount scheme – shops, etc.

Discounted gym membership

Cycle to Work scheme

Employee recognition/reward schemes

24/7 Employee Assistance Programme

Counselling and wellbeing support

Career development and training viaSun

Professional qualifications/training &

Job summary

Sunbelt Rentals is seeking a Hire Controller based in Avonmouth, Bristol. This full-time, permanent role is Monday to Friday 7:30am to 5:00pm, offering a salary up to £30,000.

You will be the primary contact for customers hiring equipment and manage bookings, deliveries and paperwork end-to-end. Join a busy team and benefit from a company pension, life assurance, generous holiday, retail discounts and access to the Sunbelt Rentals Academy for training and development.

Qualifications

• Excellent customer service and communication skills.
• Confident speaking with customers.
• Well organised with good attention to detail.
• Able to prioritise and manage a busy workload.
• Comfortable using computer systems.
• Positive, practical approach to problem solving.
• Experience in customer service, hire, logistics or similar beneficial.

Responsibilities

• Dealing with customers by phone, email and in person.
• Taking hire enquiries and arranging equipment.
• Managing bookings and ensuring equipment is available when required.
• Organising deliveries and collections.
• Processing hire paperwork and updating systems.
• Dealing with customer queries and resolving issues.
• Liaising with drivers, engineers and other departments.
• Keeping customers updated throughout the hire process.
• Helping to ensure the branch operates efficiently.

Skills

Customer service

Communication

Organisation

Attention to detail

Problem solving

IT systems

Job description

About The Role

Based in Avonmouth, this full-time, permanent Hire Controller position offers a salary of up to £30,000 per annum. Working Monday to Friday, 7:30am until 5:00pm, the successful candidate will join a busy team, acting as the primary point of contact for customers hiring equipment. Daily duties include processing orders, arranging transport, and ensuring every hire runs smoothly from start to finish. Applicants should possess strong communication skills, solid administrative ability, and a commitment to excellent service. In return, the employer provides a company pension, life assurance, generous holiday entitlement, retail discounts, and ongoing career development through professional training programmes.

Hire Controller

Location: Avonmouth, Bristol

Salary: Up to £30,000

Hours: Monday to Friday, 7:30am – 5:00pm

Contract: Full-time, Permanent

Benefits & Package

• Company pension scheme
• Life assurance
• Generous holiday entitlement
• Option to buy and sell additional holiday
• Retail discount scheme – shops, holidays, cinema, eating out etc.
• Discounted gym membership
• Cycle to Work scheme
• Employee recognition/reward schemes
• 24/7 Employee Assistance Programme
• Counselling and wellbeing support
• Career development and training through the Sunbelt Rentals Academy
• Professional qualifications/training suppor

Key Responsibilities

• Dealing with customers by phone, email and in person
• Taking hire enquiries and arranging equipment
• Managing bookings and ensuring equipment is available when required
• Organising deliveries and collections
• Processing hire paperwork and updating systems
• Dealing with customer queries and resolving issues
• Liaising with drivers, engineers and other departments
• Keeping customers updated throughout the hire process
• Helping to ensure the branch operates efficiently

About You

• Excellent customer service and communication skills
• Confident speaking with customers
• Well organised with good attention to detail
• Able to prioritise and manage a busy workload
• Comfortable using computer systems
• A positive, practical approach to problem solving
• Previous experience in customer service, hire, logistics, transport or a similar environment would be beneficial