Highways Complaints & Service Centre Officer

Hampshire County Council; Winchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local authority in the UK seeks a Highways Support Officer responsible for processing customer enquiries and investigating complaints. The ideal candidate has excellent communication and problem-solving skills, a keen eye for detail, and is adept at using IT systems. The role offers a supportive work environment focused on continuous improvement and development. Applicants can expect a competitive salary and great work-life balance, alongside opportunities for professional growth.

Benefits

Flexible employer

Great work-life balance

Internal development programmes

Competitive salary and benefits package

Qualifications

• Excellent customer service skills are essential for managing enquiries.
• Must be self-motivated and flexible to adapt to varying tasks.
• Proficiency in IT systems required to handle various applications.

Responsibilities

• Process and manage a high volume of customer enquiries.
• Investigate complex complaints adhering to corporate timescales.
• Build relationships with colleagues and management.
• Participate in cross-training to ease service pressures.

Skills

Excellent written communication skills

Problem-solving

Attention to detail

Confident communication

Job description

A local authority in the UK seeks a Highways Support Officer responsible for processing customer enquiries and investigating complaints. The ideal candidate has excellent communication and problem-solving skills, a keen eye for detail, and is adept at using IT systems. The role offers a supportive work environment focused on continuous improvement and development. Applicants can expect a competitive salary and great work-life balance, alongside opportunities for professional growth.