Helpdesk Operator

DHL Germany; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company in Belfast is seeking a Helpdesk Operator to enhance operational productivity. Responsibilities include managing daily issues, reporting KPIs, and ensuring client communication. Candidates should have customer-facing experience, strong organizational and communication skills, and proficiency in Microsoft Office. This role offers benefits like parking, flexible working options, a pension scheme, and healthcare consultation services.

Benefits

Free parking

On-site canteen

Paid annual leave

Flexible working options

Generous pension scheme

24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Experience from within a warehouse desirable.
• Minimum 12 months experience in Customer Facing role.

Responsibilities

• Organize and lead focus on improved productivity.
• Prepare, monitor, and report operational KPIs.
• Deal with daily operational issues effectively.
• Communicate and enforce company policies.
• Act as internal point of contact for customers.

Skills

Organizational skills

Communication skills

IT Literacy (Microsoft Office)

Customer service experience

Good standard of English

Job description

Overview

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Helpdesk operator to help in the running of the operation.

Responsibilities

• Organize and lead the focus on improved productivity levels by communications with the customer.
• Prepare, monitor and report operational KPIs as required always ensuring an improvement in service to the client is maintained
• Ensure that daily operational issues are dealt with in a proactive, efficient and timely manner specifically those relating to quality and service.
• Ensure company policies are communicated, applied and enforced.
• Act as a point of contact between internal departments and customers, ensuring information is disseminated

Qualifications / Requirements

• Experience from within a warehouse desirable
• Excellent organisational and communication skills
• Minimum 12 months experience in Customer Facing role
• IT Literacy - Microsoft Office
• Good standard of English

Successful candidates must undergo an Access NI basic check, a criminal record will not necessarily be a bar to obtaining a position.

The company's data handling policy is accessible via the application form, or we can send a copy on request

The company's ex-offender's policy is available on request

Why join us?

• Free parking and subitized on-site canteen
• paid days annual leave
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit the careers page at the following URL to learn more

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

Please be aware that interviews are provisionally scheduled to take place during the week commencing monday 29th september. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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