Helpdesk & Operations Coordinator (Hybrid)

Build Recruitment Limited; Greater London; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A UK-based recruitment agency is seeking a proactive Helpdesk Administrator to support a busy team in Enfield. The role involves coordinating work orders, handling client queries, and ensuring operational efficiency. Ideal candidates will have prior experience in administration, excellent organisational skills, and a strong command of MS Office. This is a temp-to-perm position with hybrid working opportunities after an initial period.

Qualifications

• Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilities.
• Excellent organisational skills and attention to detail.
• Strong communication skills and confidence in dealing with clients, operatives, and management.
• Proficient in MS Office and ability to pick up internal systems quickly.
• Comfortable working in a fast-paced, high-volume environment.

Responsibilities

• Raise and allocate work orders from client phone calls and emails using internal systems.
• Work closely with Contract Managers/Supervisors to allocate daily and emergency works.
• Book appointments with sites and subcontractors using internal systems.
• Process operative timesheets, update spreadsheets and ensure accurate records for payroll.
• File and maintain job documentation including photos and supporting paperwork.
• Daily updates of WIP reports and internal trackers to minimise outstanding jobs.
• Handle client queries and recalls across multiple contracts professionally.
• Maintain lone working records and carry out regular welfare calls to operatives.
• Ensure compliance and document accuracy – including RAMS, job sheets, materials used.
• Upload documents to client systems to support invoicing and contract compliance.
• Support administrative duties as requested by managers and senior leadership.
• Keep client portals updated with job progress and documentation.

Skills

Organisational skills

Communication skills

Attention to detail

Proficiency in MS Office

Ability to work in a fast-paced environment

Job description

A UK-based recruitment agency is seeking a proactive Helpdesk Administrator to support a busy team in Enfield. The role involves coordinating work orders, handling client queries, and ensuring operational efficiency. Ideal candidates will have prior experience in administration, excellent organisational skills, and a strong command of MS Office. This is a temp-to-perm position with hybrid working opportunities after an initial period.