Helpdesk Compliance Manager

ISS Facilities Services; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading facilities management company is seeking a Helpdesk Compliance Manager to oversee compliance and governance within a healthcare environment. The role requires strong expertise in managing maintenance activities, ensuring compliance with legal standards, and operating CAFM systems. Ideal candidates will possess excellent analytical skills, capable of interpreting complex data while communicating effectively across teams. This is an opportunity for those with a passion for facilities management in a dynamic healthcare setting.

Qualifications

• Proven experience in a Helpdesk or Compliance Manager role within Hard FM.
• Strong working knowledge of SFG20 maintenance standards and statutory compliance requirements.
• Highly analytical, with the ability to interpret data and convert it into clear compliance insight.

Responsibilities

• Lead the CAFM helpdesk, ensuring accurate logging, scheduling, and closure of maintenance.
• Monitor PPM compliance and reactive performance, escalating risks to meet KPIs.
• Produce compliance dashboards and reports for management and clients.

Skills

Helpdesk management

Compliance monitoring

Data analysis

Communication

Tools

CAFM systems

Concept Evolution

Job description

Helpdesk Compliance Manager

Contract: Healthcare

Location: London, N19 5NX (St Pancras Hospital)

Hours of work: 40

Contract Type: Permanent

We are recruiting a Helpdesk Compliance Manager to join the Facilities Maintenance (Hard FM) team at St Pancras Hospital, supporting a large, live healthcare environment across the Camden & Islington contract.

Job Description

This is a Hard FM compliance and governance role, embedded within the helpdesk and CAFM function. The role is responsible for controlling, monitoring, and assuring statutory, mandatory, and routine maintenance activity through the CAFM system (Concept Evolution), ensuring 100% PPM compliance and reactive performance in line with contractual KPIs.

You will act as the central point of control for Hard FM compliance, working closely with the technical site engineering teams, subcontractors, and client representatives to provide full visibility, assurance, and continuous improvement across the maintenance programme.

Key Responsibilities

• Lead the CAFM helpdesk, ensuring accurate logging, scheduling, and closure of PPM and reactive maintenance
• Ensure all statutory, mandatory, and routine maintenance is completed, evidenced, and reported in line with legislation, healthcare standards, and SFG20
• Monitor PPM compliance and reactive performance, escalating risks to meet KPIs
• Manage asset data, job plans, maintenance schedules, and compliance records in Concept Evolution
• Align PPM task libraries and job plans with SFG20, HTMs, HBNs, and Trust requirements
• Audit completed works for technical accuracy, compliance and evidence quality
• Produce compliance dashboards and reports for management and clients
• Support contractor controls, including permits, inductions, and statutory inspection
• Maintain engineer training, competencies, and certification records

Professional and Personal Competencies / Qualifications

• Proven experience in a Helpdesk or Compliance Manager role within Hard FM
• Strong working knowledge of SFG20 maintenance standards and statutory compliance requirements
• Experience operating CAFM systems, ideally Concept Evolution
• Background in facilities maintenance, engineering, or compliance governance (healthcare or regulated environments preferred)
• Highly analytical, with the ability to interpret data and convert it into clear compliance insight
• Confident communicator, able to challenge, influence and work effectively with engineers, subcontractors and clients
• Comfortable managing high-volume activity, competing priorities, and strict performance deadlines

If you have a strong PPM and Helpdesk management background and are looking for a facilities-focused role within a healthcare environment, we’d like to hear from you.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]