Helpdesk Administrator

Asthon A/S; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-established facilities management provider in Manchester is looking for a Helpdesk Administrator to join their team. The successful candidate will be responsible for data entry into the CAFM system, managing service details, and liaising with clients. Essential skills include prior administrative experience, proficiency in MS Word and Excel, and strong communication skills. The position offers a competitive hourly rate of £12.60 and a full-time schedule of 40 hours per week, Monday to Friday.

Qualifications

• Previous experience working as an administrator in a similar company.
• Proven experience of commercial administration work.
• Excellent written and verbal communication skills.

Responsibilities

• Accurate data entry into the CAFM system.
• Managing service details and client quotes.
• Liaising with clients via email and phone.
• Supporting the billing process.

Skills

Commercial administration experience

Excellent MS Word knowledge

Excellent MS Excel knowledge

Communication skills

Tools

Maximo CAFM system

Job description

Recruit4staff are representing a well-established facilities management provider in their search for a Helpdesk Administrator to work at their head office in Manchester

Job Details

• Pay: £12.60 per hour
• Hours of Work: 40 hrs per week, Monday to Friday, 8am to 4.30pm
• Duration: Temporary (3 months initially, could be longer)

Job Role

The Helpdesk Administrator will work closely with the callouts team and the client administrator to ensure smooth coordination and efficient service delivery. Key responsibilities include accurate data entry into the CAFM system, managing service details and client quotes, running reports, and logging and maintaining callouts. The Helpdesk Administrator will also liaise with clients via email and phone, chase invoices and reports, and support the billing process.

Essential Skills, Experience, Or Qualifications

• Previous experience working as an administrator in a similar company (Construction, Building Services, Facilities Management, Utilities, Vehicle Recovery Services)
• Excellent knowledge of MS Word and Excel
• Proven experience of commercial administration work
• Excellent written and verbal communication skills

Advantageous Skills, Experience, Or Qualifications

• Experience using Maximo CAFM system
• Knowledge of Facilities Management and Building Services sectors

Commutable From

Manchester, Stockport, Oldham, Dukinfield, Bredbury

Similar Job Titles

Helpdesk Coordinator, Administrator, Customer Service Administrator, Helpdesk Scheduler, Logistics Administrator

For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.