Help Desk Administrator

Hatched Recruitment Group; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare recruitment agency is seeking a Helpdesk Administrator to support the Estates and Facilities team in Birmingham. The role involves handling incoming requests, logging work orders, prioritizing tasks, and coordinating with engineers. Candidates should have at least 5 GCSEs and basic IT skills, with experience in a healthcare environment being a plus. Excellent communication abilities and the capacity to work independently are essential, along with passing a Standard DBS check.

Qualifications

• Experience in FM, technical, or healthcare environment desirable but not essential.
• Ability to pass a Standard DBS check.

Responsibilities

• First point of contact for incoming calls, emails, and service requests.
• Log, interpret, and manage work orders from request to completion using Maximo.
• Prioritise tasks according to SLA and escalate urgent issues.
• Distribute work to engineers and sub-contractors, raising purchase orders when required.
• Support management with reporting and administrative tasks.
• Order and distribute workwear, office supplies, and consumables.
• Escalate complaints and support continuous improvement activities.
• Provide cover for supervisors and department administrators when needed.
• Ensure compliance with statutory and company procedures.

Skills

Good IT skills (Word, Excel, Outlook)

Excellent communication and telephone manner

Ability to work on own initiative

Education

5 GCSEs (Grade C or above) or equivalent

Job description

Job Description

Helpdesk Administrator

We are recruiting on behalf of a hospital in Birmingham for a Helpdesk Assistant to support the Estates and Facilities team.

Key Responsibilities:

• First point of contact for incoming calls, emails, and service requests
• Log, interpret, and manage work orders from request to completion using Maximo
• Prioritise tasks according to SLA and escape urgent issues
• Distribute work to engineers and sub‑contractors, raising purchase orders when required
• Support management with reporting, administrative tasks, and minute‑taking
• Order and distribute workwear, office supplies, and consumables
• Escalate complaints and support continuous improvement activities
• Provide cover for supervisors and department administrators as needed
• Ensure compliance with statutory and company procedures

Requirements:

• 5 GCSEs (Grade C or above) or equivalent
• Experience in FM, technical, or healthcare environment desirable but not essential
• Good IT skills (Word, Excel, Outlook)
• Excellent communication and telephone manner
• Ability to work on own initiative, prioritise workload, and meet deadlines
• Ability to pass a Standard DBS check