Heathrow HGV Service Advisor – Training & Progression

Cardiff Office; England; On-site; GBP 29,000 - 32,000; Full time

Job summary

A well-established vehicle dealership is seeking a customer-focused HGV Service Advisor to join their team in the Heathrow area. This role involves acting as the main contact for customers, managing service processes, and providing excellent customer support. Ideal candidates will have strong attention to detail and automotive experience, and will appreciate a supportive, family-run work environment with clear career progression. The position offers competitive pay and substantial benefits including 30 days holiday and ongoing training.

Benefits

30 days holiday including Bank Holidays

Additional loyalty leave

Holiday purchase scheme

Free Class IV MOT annually

Enhanced paternity pay

Cycle to work scheme

Ongoing manufacturer training

Corporate uniform

Qualifications

• Experience in customer service within the automotive sector preferred.
• Ability to multitask in a fast-paced environment.
• Technical or workshop understanding is an advantage.

Responsibilities

• Act as main point of contact for customers throughout service process.
• Prepare jobs accurately and manage customer authorisations.
• Provide excellent customer service and follow up on appointments.

Skills

Strong attention to detail

Excellent communication skills

Confident customer service approach

Organised with strong administration skills

Proactive problem-solver

Automotive experience

Job description

A well-established vehicle dealership is seeking a customer-focused HGV Service Advisor to join their team in the Heathrow area. This role involves acting as the main contact for customers, managing service processes, and providing excellent customer support. Ideal candidates will have strong attention to detail and automotive experience, and will appreciate a supportive, family-run work environment with clear career progression. The position offers competitive pay and substantial benefits including 30 days holiday and ongoing training.