Hearing Clinic Coordinator: Scheduling & Customer Care

Demant; Newcastle upon Tyne; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Audika, a Demant group hearing care brand, is seeking a Clinic Coordinator to support Newcastle hearing centres across both sites. The role will involve coordinating diaries, delivering excellent customer care, and coordinating appointments for patients at our hearing clinics and during home visits.

You will promote the Wellness program and care plans, maintain accurate records and ensure GDPR compliance in a busy, international environment.

Qualifications

• Diary management experience
• Strong customer service focus
• Ability to promote wellness programs and care plans
• Excellent communication and listening skills
• Organised and proactive approach

Responsibilities

• Diary Management: efficiently schedule and confirm appointments across Newcastle sites.
• Support hearing care professionals to provide exceptional customer care in clinics, day centres and home visits.
• Maintain customer records, ensure GDPR compliance and manage reporting tasks including stock records.
• Promote Wellness program, accessories and care plans through positive customer engagement.
• Prioritise premium service by engaging customers, handling calls promptly and building relationships.
• Maintain branch presentation and ensure literature is displayed appropriately.

Skills

Diary management

Customer service excellence

Sales and upselling

Communication skills

Organisational skills

Job description

Audika, a Demant group hearing care brand, is seeking a Clinic Coordinator to support Newcastle hearing centres across both sites. The role will involve coordinating diaries, delivering excellent customer care, and coordinating appointments for patients at our hearing clinics and during home visits.

You will promote the Wellness program and care plans, maintain accurate records and ensure GDPR compliance in a busy, international environment.