Hearing Centre Coordinator: Customer Care & Operations

Demant; England; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Audika GB, part of the Demant group, is recruiting a Clinic Coordinator for Finchley hearing centre to deliver exceptional customer service in a welcoming environment. This full-time role runs Monday to Friday 9am–5pm with a salary of £28,800 per year.

You will manage diaries, support hearing care professionals, handle records under GDPR, assist with stock reporting, promote the Wellness program and care plans, and maintain branch presentation with high standards.

Qualifications

• Diary management using appointment systems or manual diary
• Excellent customer service and patient-facing etiquette
• Strong organisational and time-management abilities
• Clear communication with patients and colleagues
• Understanding of GDPR data handling and records management
• Ability to promote wellness programs and care plans
• Collaborative teamwork with hearing care professionals

Responsibilities

• Manage the clinic diary and appointment scheduling.
• Support hearing care professionals to deliver exceptional customer care.
• Maintain customer records and ensure GDPR compliance.
• Assist with stock reporting and administrative tasks.
• Promote Wellness program, accessories and care plans to customers.
• Maintain branch presentation and literature displays.

Skills

Diary management

Customer service

Organisational skills

Communication skills

GDPR knowledge

Sales awareness

Team coordination

Job description

Audika GB, part of the Demant group, is recruiting a Clinic Coordinator for Finchley hearing centre to deliver exceptional customer service in a welcoming environment. This full-time role runs Monday to Friday 9am–5pm with a salary of £28,800 per year.

You will manage diaries, support hearing care professionals, handle records under GDPR, assist with stock reporting, promote the Wellness program and care plans, and maintain branch presentation with high standards.