Clinic Coordinator - Newcastle

Audika; Newcastle upon Tyne; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Audika, a Demant group hearing care brand, is seeking a Clinic Coordinator to support Newcastle hearing centres across both sites. The role will involve coordinating diaries, delivering excellent customer care, and coordinating appointments for patients at our hearing clinics and during home visits.

You will promote the Wellness program and care plans, maintain accurate records and ensure GDPR compliance in a busy, international environment.

Qualifications

• Diary management experience
• Strong customer service focus
• Ability to promote wellness programs and care plans
• Excellent communication and listening skills
• Organised and proactive approach

Responsibilities

• Diary Management: efficiently schedule and confirm appointments across Newcastle sites.
• Support hearing care professionals to provide exceptional customer care in clinics, day centres and home visits.
• Maintain customer records, ensure GDPR compliance and manage reporting tasks including stock records.
• Promote Wellness program, accessories and care plans through positive customer engagement.
• Prioritise premium service by engaging customers, handling calls promptly and building relationships.
• Maintain branch presentation and ensure literature is displayed appropriately.

Skills

Diary management

Customer service excellence

Sales and upselling

Communication skills

Organisational skills

Job description

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At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Newcastle hearing centres. This role will work across both Newcastle sites.

Tuesday - 2pm to 5pm in Westgate

Wednesday - 9am to 5pm in Westgate

Thursday - 9am to 5pm in Grainger

Friday - 9am to 5pm in Grainger.

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.