Clinic Coordinator - Winchester

Audika GB; Winchester; On-site; GBP 25,000 - 31,000; Full time

Job summary

Audika GB is seeking a Clinic Coordinator for our Winchester hearing centre to provide exceptional customer service in a full-time role Monday to Friday, 9am–5pm. The position offers a salary of £28,000 and involves diary management, patient care support, administration, sales of Wellness programs and literature, and maintaining branch presentation.

Ideal candidates will be friendly, self-motivated and capable of handling challenging situations while delivering premium customer service and

Responsibilities

• Diary management: efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customers in hearing centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer care: prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch presentation: uphold brand standards by maintaining cleanliness and displaying literature appropriately.

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Winchester hearing centre full-time Monday-Friday 9am-5pm.

Salary - £28,000

Key Responsibilities

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

Ready to make a difference with your friendly and customer-centric approach? Join our team at Audika.

For more information about Audika - About us | Learn about Audika Hearing Care Ltd.

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