Clinic Coordinator - Farnborough

Demant; Farnborough; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Audika GB, part of the Audika Group and Demant, is seeking a Clinic Coordinator in Farnborough to join a hearing centre on a full-time basis, Monday to Friday, 9am-5pm. You will deliver exceptional customer service and help create a welcoming environment for patients.

The role includes diary management, assisting hearing care professionals, maintaining GDPR-compliant records, stock reporting, promoting wellness programs, and upholding brand standards across the clinic.

Qualifications

• Persuasive influencer with friendly demeanor and positive interaction skills.
• Self-motivated and competitive, focused on meeting targets.
• Logical and proactive, capable of navigating challenging situations.
• Personable and enthusiastic communicator with strong customer-service focus.

Responsibilities

• Diary management: optimise appointment scheduling, confirm appointments and coordinate with colleagues.
• Support hearing care professionals to provide exceptional customer care in centres, day clinics and during home visits.
• Administration: maintain customer records, adhere to GDPR, and manage reporting tasks including stock records.
• Sales: promote the Wellness program, accessories and care plans through positive engagement.
• Customer care: deliver premium service by engaging with customers, answering calls, and building relationships.
• Branch presentation: uphold brand standards by maintaining cleanliness and displaying literature.

Skills

Diary management

Customer service

Sales

Communication

Job description

At Audika, the Clinic Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres.

We are looking for a Clinic coordinator to join our Farnboroughhearing centre full-time Monday-Friday 9am-5pm.

Salary - £29,500

Key Responsibilities:

• Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
• Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
• Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
• Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
• Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
• Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.

We are looking for an individual who possesses the following qualities:

• A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
• Self-motivated and competitive, driven to meet and exceed targets.
• Logical and proactive, capable of navigating challenging situations with ease.
• Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

Who we are

Audika GB belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers.

With more than 5.000 hearing care experts in over 3.500 clinics worldwide, we combine our global reach with a local approach and strong local brands. Our team includes audiologist, managers, front-desk staff, and many other global and local functions. We are diverse in our talents, cultures, and perspectives, but united in our vision -To help more people hear better with the best personalized care.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.