Hearing Centre Experience Specialist

Demant; Sutton Coldfield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

Audika, the hearing care brand of Demant, is seeking a Clinic Coordinator for our Sutton Coldfield centre. This full-time role runs Monday to Friday, 9am–5pm, and focuses on delivering outstanding customer service in a welcoming clinic environment.

You will manage diaries, support clinicians, handle records with GDPR compliance, and promote wellness programs and care plans while maintaining branch presentation. If you are motivated, people-focused and target-driven, we want to hear from you.

Qualifications

• Experience with diary/appointment scheduling and calendar management.
• Ability to maintain customer records with GDPR compliance.
• Strong customer service and communication skills.
• Sales ability to promote wellness programs, accessories and care plans.

Responsibilities

• Manage diaries, confirm appointments, and coordinate with staff.
• Support hearing care professionals to deliver exceptional customer care in centres, day clinics and home visits.
• Maintain customer records, GDPR compliance, and reporting tasks including stock records.
• Proactively promote the Wellness program, accessories and care plans through positive engagement.
• Prioritise premium service by engaging with customers, answering calls and building relationships.
• Uphold branch presentation by keeping the environment clean and literature displayed.

Skills

Diary management

Customer service

Communication

Sales skills

Team coordination

Job description

Audika, the hearing care brand of Demant, is seeking a Clinic Coordinator for our Sutton Coldfield centre. This full-time role runs Monday to Friday, 9am–5pm, and focuses on delivering outstanding customer service in a welcoming clinic environment.

You will manage diaries, support clinicians, handle records with GDPR compliance, and promote wellness programs and care plans while maintaining branch presentation. If you are motivated, people-focused and target-driven, we want to hear from you.