Healthcare Soft Services Lead (Domestic/Porter/Security)

Insight; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading global facilities management service provider in Oxford is seeking a Soft Services Manager to oversee domestic, porterage and security teams at a healthcare site. The role involves developing cleaning services to meet client requirements, managing and supporting team operations, and enhancing client satisfaction through effective service delivery. Candidates should hold IOSH Managing Safely and possess excellent people management skills. A full-time permanent position with a salary of up to £45k.

Qualifications

• In-depth understanding of contract requirements and obligations.
• Experience managing a team effectively.

Responsibilities

• Develop contract cleaning service to meet SLA and client requirements.
• Recruit, train, and coordinate a skilled team.
• Manage service delivery requirements and contingencies.
• Monitor service activities and demonstrate contract compliance.
• Develop relationships across teams to improve operational understanding.
• Contribute as a member of the Management team.
• Analyze and review budgets and forecasts.
• Monitor cleaning service performance and trends.

Skills

People management

Workload allocation

Education

IOSH Managing Safely

Job description

A leading global facilities management service provider in Oxford is seeking a Soft Services Manager to oversee domestic, porterage and security teams at a healthcare site. The role involves developing cleaning services to meet client requirements, managing and supporting team operations, and enhancing client satisfaction through effective service delivery. Candidates should hold IOSH Managing Safely and possess excellent people management skills. A full-time permanent position with a salary of up to £45k.