Healthcare Resource Planner & Dispatch

Philips; Farnborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health technology company in Farnborough is seeking a Resource Planner for their Services Support Centre. This permanent position involves managing field service operations and ensuring exceptional customer service. Candidates should be motivated, possess excellent problem-solving skills, and have the ability to handle high call volumes efficiently. The role offers hybrid working options and requires strong communication skills.

Benefits

Competitive salary

Shift allowance

Performance bonus

Flexible benefits

Access to Philips University

Qualifications

• Motivated, proactive with a desire to learn.
• Able to work independently and as part of a team.
• Strong written and verbal communication skills.
• Ability to manage workloads and priorities efficiently.
• Capable of working under pressure.

Responsibilities

• Handle incoming calls for all modalities.
• Incident planning and case management.
• Manage field capacity for scheduling.
• Prioritize and reschedule event types as needed.
• Dispatch Field Services Engineers based on urgency.
• Coordinate orders of spare parts and inform customers.
• Keep customers updated on their call status.

Skills

Proactive attitude

Problem-solving skills

Communication skills

Organizational skills

IT skills (Microsoft suite)

Job description

A leading health technology company in Farnborough is seeking a Resource Planner for their Services Support Centre. This permanent position involves managing field service operations and ensuring exceptional customer service. Candidates should be motivated, possess excellent problem-solving skills, and have the ability to handle high call volumes efficiently. The role offers hybrid working options and requires strong communication skills.