Healthcare Equipment Support Coordinator

Millbrook Group Ltd; Littlehampton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Millbrook Healthcare Group in Littlehampton is seeking a Customer Service Coordinator to be the first point of contact for queries and orders about community healthcare equipment. You will handle calls from service users, families and healthcare professionals and coordinate deliveries with Driver Technicians.

The role requires strong experience in a busy office, excellent telephone-based customer service, and proficient IT skills with MS Office.

Qualifications

• Strong experience in a busy, fast-paced office environment.
• Experience providing telephone-based customer service.
• Good attention to detail and accuracy.
• Experience in administration and diary management.
• Professional and confident telephone and email communication.
• Competent IT skills with Microsoft Office and ability to learn new systems.

Responsibilities

• Answer and manage incoming calls from service users, families and healthcare professionals.
• Coordinate orders to be delivered, installed and collected by Driver Technicians.
• Analyse orders to identify errors on online orders.
• Invoice and enter orders via the online system.
• Provide general administration support to daily activities and duties.

Skills

Customer service

Phone support

Attention to detail

Administration

Diary management

MS Office

Job description

Millbrook Healthcare Group in Littlehampton is seeking a Customer Service Coordinator to be the first point of contact for queries and orders about community healthcare equipment. You will handle calls from service users, families and healthcare professionals and coordinate deliveries with Driver Technicians.

The role requires strong experience in a busy office, excellent telephone-based customer service, and proficient IT skills with MS Office.