Customer Services Coordinator: Care, Scheduling & Support

Medequip UK; Greater London; Presencial; GBP 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discounts

Free uniform

Free DBS check

Descripción de la vacante

Medequip Assistive Technology Ltd is seeking a Customer Services Coordinator in Woodford Green. You will be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed within the specified timeframe, with exceptional customer care.

You will manage calls, coordinate delivery rounds for Technicians, keep records updated, and escalate emergencies accurately, delivering empathetic, calm support under pressure.

Formación

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsabilidades

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure

Conocimientos

IT proficiency

Microsoft Office

Descripción del empleo

Medequip Assistive Technology Ltd is seeking a Customer Services Coordinator in Woodford Green. You will be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed within the specified timeframe, with exceptional customer care.

You will manage calls, coordinate delivery rounds for Technicians, keep records updated, and escalate emergencies accurately, delivering empathetic, calm support under pressure.