Customer Service Team Lead - Healthcare Equipment

Medequip co; Stafford; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Continued professional development &培训

Free DBS check

Pension and healthcare schemes

Life assurance

Cycle to work scheme

Employee assistance program

Résumé du poste

Medequip Assistive Technologies is seeking a Customer Service Team Leader in the UK to supervise the customer service team and ensure a first-class service to internal and external customers. You will work with other departments to minimise delays at depots and oversee daily distribution of work, while maintaining a friendly telephone manner and accurate data entry.

The role emphasises teamwork, empathy, and delivering efficient healthcare solutions.

Qualifications

• Minimum of 3 years in a Public, Healthcare or service-based industry role.
• Proficient in MS Office packages.

Responsabilités

• Oversee day-to-day distribution of work and supervise the customer service team.
• Collaborate with other departments to minimise delays at depots and improve delivery times.
• Ensure timely and accurate communication with external and internal customers, including occupational therapists and district nurses.

Connaissances

Public/Healthcare experience

MS Office

Outils

MS Office

Description du poste

Medequip Assistive Technologies is seeking a Customer Service Team Leader in the UK to supervise the customer service team and ensure a first-class service to internal and external customers. You will work with other departments to minimise delays at depots and oversee daily distribution of work, while maintaining a friendly telephone manner and accurate data entry.

The role emphasises teamwork, empathy, and delivering efficient healthcare solutions.