Customer Experience & Scheduling Coordinator

Medequip co; England; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

21 days holiday (to 25)

Continued professional development

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Services Coordinator in the United Kingdom. You will be the first point of contact for service users, their families and health providers, ensuring the correct product and installation are delivered on time and to specification, with a caring approach.

You will book delivery rounds for Technicians and Service Engineers, keep client details up to date, and handle emails and queries within agreed timeframes, maintaining high service levels

Qualifications

• Experience in customer service in a similar industry is desirable.
• IT and Microsoft Office proficiency.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Services Coordinator in the United Kingdom. You will be the first point of contact for service users, their families and health providers, ensuring the correct product and installation are delivered on time and to specification, with a caring approach.

You will book delivery rounds for Technicians and Service Engineers, keep client details up to date, and handle emails and queries within agreed timeframes, maintaining high service levels