Regional Customer Service & Equipment Coordinator

Millbrook Group Ltd; Exeter; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Millbrook Healthcare is seeking a Regional Customer Service Coordinator to join our Exeter team. You will handle calls from service users, family members and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

Based in Exeter, you will coordinate orders for delivery, installation and collection, review online orders for errors, and process invoicing.

Qualifications

• Experience in a busy, fast-paced office environment.
• Telephone-based customer service experience.
• Strong attention to detail and accuracy.
• Experience in administration and diary management.
• Professional and confident telephone and email communication.
• Competent IT skills with Microsoft Office and quick system learning.

Responsibilities

• Handle incoming calls from service users, families and healthcare professionals.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Check online orders for errors and perform order analysis.
• Enter and invoice orders using the online system.
• Provide general administration to support daily activities.

Skills

Telephone support

Order processing

Diary management

Attention to detail

Professional communication

MS Office proficiency

Job description

Millbrook Healthcare is seeking a Regional Customer Service Coordinator to join our Exeter team. You will handle calls from service users, family members and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

Based in Exeter, you will coordinate orders for delivery, installation and collection, review online orders for errors, and process invoicing.