Regional Customer Service Coordinator

Millbrook Group Ltd; Exeter; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Company Pension Scheme

Life Assurance

Rewards scheme

Job summary

Millbrook Healthcare is seeking a Regional Customer Service Coordinator to join our Exeter team. You will handle calls from service users, family members and healthcare professionals, acting as the first point of contact for queries or orders regarding our community healthcare equipment.

Based in Exeter, you will coordinate orders for delivery, installation and collection, review online orders for errors, and process invoicing.

Qualifications

• Experience in a busy, fast-paced office environment.
• Telephone-based customer service experience.
• Strong attention to detail and accuracy.
• Experience in administration and diary management.
• Professional and confident telephone and email communication.
• Competent IT skills with Microsoft Office and quick system learning.

Responsibilities

• Handle incoming calls from service users, families and healthcare professionals.
• Coordinate orders for delivery, installation and collection by Driver Technicians.
• Check online orders for errors and perform order analysis.
• Enter and invoice orders using the online system.
• Provide general administration to support daily activities.

Skills

Telephone support

Order processing

Diary management

Attention to detail

Professional communication

MS Office proficiency

Job description

We are currently looking for a Regional Customer Service Coordinator to join the team within our Exeter (Devon) Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• - Assist and manage incoming calls, answering any queries in a timely and professional manner
• - Coordinating orders to be delivered, installed and collected by our Driver Technicians
• - Order analysis by checking and identifying any errors made on online orders
• - Invoicing and entering of orders via the online system
• - General administration that supports daily activities and duties

What are we looking for?

• - Strong experience in a similar busy and fast paced office environment
• - Relevant telephone based customer service experience
• - Good attention to detail and accuracy
• - Previous administration and diary management experience
• - Professional and confident manner on the telephone and through email
• - Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• - An annual salary of £26,436.80
• - Wednesday to Sunday, 08:00 - 18:00, 40 Hours - Rotating Shift
• - Company Pension Scheme
• - Life Assurance
• - A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure and Social Media Screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.