Customer Service Coordinator

Millbrook Healthcare Ltd; Torquay; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking

Company pension

Life assurance

Rewards scheme

Job summary

Millbrook Healthcare Group in Torbay is seeking a Customer Service Coordinator to be the first point of contact for service users, families and healthcare professionals. You will handle around 80 calls daily, resolving queries and coordinating orders for delivery, installation and collection with our Driver Technicians.

The role requires strong communication, good attention to detail and competent IT skills with Microsoft Office.

Qualifications

• Strong experience in a similar busy and fast paced office environment.
• Relevant telephone based customer service experience.
• Good attention to detail and accuracy.
• Previous administration and diary management experience.
• Professional and confident manner on the telephone and through email.
• Competent IT skills with Microsoft Office programmes and ability to learn new systems.

Responsibilities

• Assist and manage incoming calls, answering queries in a timely and professional manner.
• Co-ordinating orders to be delivered, installed and collected by Driver Technicians via phone.
• Order analysis by checking and identifying errors on online orders.
• Invoicing and entering of orders via the online system.
• General administration that supports daily activities and duties.

Skills

Customer service

Telephone handling

Attention to detail

Administration

Diary management

IT skills

Tools

Microsoft Office

Job description

We are currently looking for a Customer Service Coordinator to join the team within our Torbay Community Equipment Service Centre.

Day to day you will spend 90% of your time on the phone, handling calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. Our working environment is very fast paced and you will be making or receiving around 80 calls a day. You'll be working as part of an engaged and motivated team, for a company committed to reward and recognition for a job well done.

As a healthcare equipment provider, Millbrook Healthcare work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. Our community equipment ranges from simple walking frames and crutches to more complex equipment such as beds, hoists and pressure care equipment.

The Role:

• Assist and manage incoming calls, answering any queries in a timely and professional manner
• Coordinating orders to be delivered, installed and collected by our Driver Technicians via phone call
• Order analysis by checking and identifying any errors made on online orders
• Invoicing and entering of orders via the online system
• General administration that supports daily activities and duties

What are we looking for?

• Strong experience in a similar busy and fast paced office environment
• Relevant telephone based customer service experience
• Good attention to detail and accuracy
• Previous administration and diary management experience
• Professional and confident manner on the telephone and through email
• Competent IT skills with Microsoft Office programmes and ability to learn new systems

What can we offer you?

• 40 hours per week, Monday to Friday 08:00-18:00
• £26,436.80
• Free parking
• Company Pension Scheme
• Life Assurance
• A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening.