Customer Services Coordinator – Home Equipment Scheduling

Medequip co; Greater London; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 21–25 days

Professional development

Life assurance

Cycle to work

Employee Assistance Programme

Perkbox

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd in Woodford Green is seeking a Customer Services Coordinator to be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed on time with care.

You will manage calls, schedule deliveries, update records, and support technicians while upholding Medequip's values and delivering excellent customer experiences.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service experience

Microsoft Office

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd in Woodford Green is seeking a Customer Services Coordinator to be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed on time with care.

You will manage calls, schedule deliveries, update records, and support technicians while upholding Medequip's values and delivering excellent customer experiences.