Healthcare Equipment Customer Advisor

Medequip co; Dukinfield; À distance; GBP 23 000 - 31 000; Plein temps

Avantages offerts par ce poste

21 days holiday

Cycle to work scheme

Life assurance

Employee Assistance Programme

Perkbox access

Free DBS check

Free uniform

Résumé du poste

Medequip Assistive Technology Ltd is seeking a Customer Services Advisor to be the first point of contact for service users, families and health providers, ensuring the correct product is delivered and installed on time with care.

You will manage calls, schedule delivery rounds for Technicians, keep records up to date, and respond to emails and queries with professionalism and empathy, supporting a positive customer experience.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsabilités

• Managing inbound and outbound calls with service users, families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring client and delivery details are accurate and up to date in the system.
• Relaying requirements to technicians and warehouse for emergency jobs.
• Answering emails, queries and complaints within agreed timeframes.
• Assisting with workload balance to keep daily jobs varied and manageable.

Connaissances

Customer service

MS Office proficiency

Communication skills

Outils

MS Office

Description du poste

Medequip Assistive Technology Ltd is seeking a Customer Services Advisor to be the first point of contact for service users, families and health providers, ensuring the correct product is delivered and installed on time with care.

You will manage calls, schedule delivery rounds for Technicians, keep records up to date, and respond to emails and queries with professionalism and empathy, supporting a positive customer experience.