Customer Experience Specialist – Assistive Technology

Medequip UK; Telford; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

21 days holiday

Pension scheme

Healthcare scheme

Life assurance

Cycle to work

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd in Telford is hiring a Customer Services Operative to be the first point of contact for service users, families and health providers, ensuring correct products are delivered on time and with care.

You will manage calls, book delivery rounds for technicians, keep client records up to date and respond to emails within agreed timescales, maintaining empathy, calm under pressure and high service standards.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You’ll be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure

Skills

Customer service experience

Empathy

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd in Telford is hiring a Customer Services Operative to be the first point of contact for service users, families and health providers, ensuring correct products are delivered on time and with care.

You will manage calls, book delivery rounds for technicians, keep client records up to date and respond to emails within agreed timescales, maintaining empathy, calm under pressure and high service standards.