Customer Service Operative - Empathetic Support & Scheduling

Medequip co; Telford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

21 days holiday increasing to 25

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Services Operative to join our team in the UK. You will be the first point of contact for service users, families and health providers, ensuring the correct product is delivered on time and with care.

The role involves handling calls and emails, arranging delivery rounds for Technicians, and maintaining accurate client records. We value empathy, teamwork and commitment to excellent customer service.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls with service users, families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring client and delivery details are accurate and up to date.
• Relaying requirements to technicians and warehouse for emergency jobs.
• Answering emails, queries and complaints within agreed timeframes to a high standard.
• Assessing workload to ensure balanced daily jobs.
• Demonstrating empathy, patience and calm under pressure.

Skills

Customer service experience

IT literacy

Microsoft Office

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Services Operative to join our team in the UK. You will be the first point of contact for service users, families and health providers, ensuring the correct product is delivered on time and with care.

The role involves handling calls and emails, arranging delivery rounds for Technicians, and maintaining accurate client records. We value empathy, teamwork and commitment to excellent customer service.