Customer Experience Coordinator - Assistive Tech

Medequip co; England; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

21 days holiday

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox access

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Services Operative to be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed on time.

You will manage inbound and outbound calls, book delivery rounds, keep client records up to date, and respond to emails and queries with empathy and professionalism, maintaining calm under pressure. The role is 37.5 hours per week with a salary of £28,860 per annum.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service experience

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Services Operative to be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed on time.

You will manage inbound and outbound calls, book delivery rounds, keep client records up to date, and respond to emails and queries with empathy and professionalism, maintaining calm under pressure. The role is 37.5 hours per week with a salary of £28,860 per annum.