Customer Experience Advisor | Service & Delivery Coordination

Medequip UK; Greater Manchester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

21 days holiday moving to a max of 25

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Access to Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd in Dukinfield is seeking a proactive Customer Services Advisor to be the first point of contact for service users, families and health providers. This 40-hour-per-week role delivers accurate product details, coordinates deliveries and ensures timely, friendly support aligned with our standards.

You will handle calls, emails and queries, book delivery rounds for technicians, update records and help resolve issues with empathy and professionalism, contributing to

Qualifications

• Experience in a customer service focussed role within a similar industry is desirable.
• Proficient in IT and Microsoft Office.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date, updating notes in the system.

Skills

Customer service experience

Empathy

Communication

Tools

Microsoft Office

IT skills

Job description

Medequip Assistive Technology Ltd in Dukinfield is seeking a proactive Customer Services Advisor to be the first point of contact for service users, families and health providers. This 40-hour-per-week role delivers accurate product details, coordinates deliveries and ensures timely, friendly support aligned with our standards.

You will handle calls, emails and queries, book delivery rounds for technicians, update records and help resolve issues with empathy and professionalism, contributing to