Customer Services Advisor – Healthcare Equipment

Medequip UK; England; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

28 days holiday (plus bank holidays)

Descripción de la vacante

Medequip Assistive Technology Ltd is hiring a Customer Services Advisor in Bournemouth. The role involves handling calls, coordinating deliveries and ensuring accurate client details to support timely installations. 40 hours per week, £26,569 per annum.

You will join a team focused on delivering compassionate, efficient service within a leading UK medical equipment provider, with opportunities for development and training.

Formación

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsabilidades

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• Show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure

Conocimientos

IT proficiency

Descripción del empleo

Medequip Assistive Technology Ltd is hiring a Customer Services Advisor in Bournemouth. The role involves handling calls, coordinating deliveries and ensuring accurate client details to support timely installations. 40 hours per week, £26,569 per annum.

You will join a team focused on delivering compassionate, efficient service within a leading UK medical equipment provider, with opportunities for development and training.