Customer Service Specialist - Assistive Tech & Home Care

Medequip co; Rotherham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

21 days holiday

Life assurance

Cycle to work

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Services Operative in the United Kingdom. The role involves being the first point of contact for service users, families, and health providers, ensuring correct products are delivered and installed on time with exceptional customer experience.

You will manage calls, book delivery rounds for Technicians and Service Engineers, and maintain accurate client records while handling emails and queries with empathy and professionalism.

Qualifications

• Experience in customer service in a similar industry desirable.
• Proficient in IT and Microsoft Office.

Responsibilities

• Handle inbound and outbound calls with service users and families.
• Schedule delivery rounds for technicians and engineers.
• Keep client data accurate in the system and update notes.
• Relay urgent job requirements to technicians and warehouse.
• Respond to emails, queries and complaints promptly.
• Balance workload to keep daily jobs varied and even.
• Demonstrate empathy and stay calm under pressure.

Skills

Customer service

Phone handling

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Services Operative in the United Kingdom. The role involves being the first point of contact for service users, families, and health providers, ensuring correct products are delivered and installed on time with exceptional customer experience.

You will manage calls, book delivery rounds for Technicians and Service Engineers, and maintain accurate client records while handling emails and queries with empathy and professionalism.