Healthcare AssistantHealth Coach

Doccla; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A healthcare technology company is seeking a Healthcare Assistant / Health Coach to support Virtual Care by monitoring patients remotely. This role involves assisting in patient well-being, data collection, and ensuring high-quality care in collaboration with various clinical teams. Candidates should possess compassion, excellent communication skills, and have at least 6 months of experience as a Health Care Assistant. Flexible working arrangements and opportunities for travel to the London office are provided. Competitive benefits package included.

Benefits

25 days annual leave plus bank holidays

Flexible remote working options

Employee stock options

Private health insurance

Free daily lunch

Mental health support

Qualifications

• Minimum 6 months of experience as a Health Care Assistant in a clinical setting.
• Experience in patient monitoring and basic care provision.
• Able to work from home and travel to London office as needed.

Responsibilities

• Assist in monitoring vital signs and patient data remotely.
• Provide support to patients in their home environment.
• Communicate with patients, offering reassurance and advice.

Skills

Excellent communication skills

Compassionate and proactive

Ability to work in a flexible environment

Education

NVQ Level 3 in Health and Social Care

Current Care Certificate

Job description

A Bit About Us

We’re Doccla and we’re redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long‑term condition management and proactive care.

We provide everything clinicians need to deliver safe, effective Virtual Care: medical‑grade devices, logistics, patient onboarding, EHR integration and an end‑to‑end clinical platform built around real‑world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France and the DACH region to reduce hospital pressure, improve outcomes and create a more resilient model of care.

We’re backed by top European investors having secured €35m in Series B funding led by Lakestar with participation from Elaia, General Catalyst, Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial and operational domains.

We’re solving real problems for patients and health systems and growing fast.

What You’ll Do as a Healthcare Assistant / Health Coach

The Health Care Assistant (HCA) / Health Coach plays a critical role in supporting Virtual Care by assisting in the monitoring and care of patients remotely and also helping people develop the knowledge, skills and confidence to manage their own health and wellbeing.

Using the Doccla web‑based platform, you will monitor patient wellbeing, support their care needs and deliver high‑quality care in collaboration with the wider clinical team.

• Assist in the monitoring of vital signs and collection of patient data through remote technology.
• Provide support to patients in their home environment ensuring their comfort, safety and wellbeing.
• Communicate effectively with patients offering reassurance and advice as directed by clinical protocols.
• Support the clinical team in managing patient care pathways ensuring timely responses to any patient needs or concerns.
• Assist in maintaining accurate and up‑to‑date patient records.
• Escalate patient concerns to the appropriate healthcare professionals as per established protocols.
• Participate in clinical audits and quality improvement initiatives.
• Provide general administrative support to the clinical team including managing appointments and patient follow‑ups.
• Support the integration of care pathways for remote patient monitoring to enhance patient outcomes.

You will work closely with patients, clinicians and medical staff from both Doccla and our customers, the Doccla Patient Support team, registered managers, key account managers and the commercial team.

What Experience You’ll Bring to the Team

The post holder will be a compassionate, proactive individual with excellent communication skills and a keen interest in patient care. They will be comfortable working in a flexible scale‑up environment.

Qualifications

• NVQ Level 3 in Health and Social Care or equivalent experience (desirable)
• Current Care Certificate (desirable)
• Right to work in the UK

Essential

• A minimum of 6 months of experience as a Health Care Assistant in a clinical setting.
• Experience in patient monitoring and basic care provision.

Desirable

• Experience in remote patient monitoring or virtual wards.
• Familiarity with digital healthcare platforms.
• Experience working in a start‑up or rapidly changing environment.

Location

The Healthcare Assistant / Health Coach role is home‑based. However the post holder is expected to travel to the London office at least one day per month for clinical supervision and team meetings. You will also be required to attend client visits to various NHS hospitals and community hubs.

How We Work

We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and always put patient safety and outcomes first.

To thrive here you’ll need a can‑do attitude and an action‑oriented approach along with a willingness to learn and grow through open feedback.

We’re a hybrid team with offices in London, Denmark, Germany and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 13 days per week where you’ll find great lunch barista coffee and a pet‑friendly space. Some roles are fully remote depending on the team and responsibilities.

What You’ll Get

Annual Leave & Holidays: 25 days annual leave up to 8 UK bank holidays, option to buy or sell holidays.

Remote Working: Flexible remote options, 200 remote working stipend.

Financial Benefits: Employee stock options, 4% pension on full basic pay, 4x salary life insurance.

Health & Wellness: Private health insurance, 4 months full pay for birthing parent, 4 weeks full pay for non‑birthing parent, sick pay.

In‑Office Perks (London HQ): Free daily lunch, pet‑friendly office.

Other Benefits: 500 L&D budget per person, cycle to work scheme.

Via Smart Health: 24/7 GP appointments, mental health support, nutrition & fitness advice, second opinions & health checks.

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives, backgrounds and experiences.

We’re committed to equal opportunity hiring regardless of race, religion, gender, identity, sexual orientation, age, disability or background. If you’re excited about the role we encourage you to apply even if your experience doesn’t match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Employment Type

Full Time

Vacancy

1