Healthcare Assistant (Zero Hour) Birmingham

Prometheus Safe and Secure; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading patient transport provider in Birmingham seeks individuals to assist in the safe transfer of patients. You will provide compassionate care, handle crises, and drive ambulances when needed. The role requires strong communication skills and the ability to respond to emergencies effectively while ensuring patient dignity and safety.

Qualifications

• Experience in patient care or mental health support is preferred.
• Strong communication skills for interacting with patients and healthcare staff.
• Ability to respond calmly and effectively in emergencies.

Responsibilities

• Assist qualified nurses in the safe transfer of patients.
• Deliver compassionate care while maintaining dignity and comfort.
• Provide crisis intervention and reassurance to patients.
• Drive ambulances when required, ensuring safe journeys.
• Complete handovers and essential paperwork accurately.
• Respond to emergencies using training and judgement.
• Follow safeguarding policies for children and adults.
• Participate in mandatory training to update skills.
• Check vehicles before each journey and report issues.
• Build positive relationships with patients and colleagues.

Job description

Overview

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands-on role in safeguarding both their physical and emotional wellbeing.

Responsibilities

• Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism.
• Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations.
• Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support.
• Drive ambulances when required, ensuring safe, smooth and timely journeys.
• Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care.
• Respond calmly and effectively to emergencies, using your training and judgement to act in the patient's best interests.
• Follow safeguarding policies for both children and adults, always keeping safety and wellbeing as the priority.
• Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date.
• Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service.
• Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction.

About Prometheus

Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.