Healthcare Assistant - Emergency Department

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading NHS healthcare provider in Greater London seeks a dedicated individual for a vital role in the Emergency Department. This position involves supporting registered nurses by assisting with patient care, maintaining safety and cleanliness in the clinical area, and managing various delegated tasks. Candidates must have acute hospital experience and a completed care certificate. The role also involves working in a dynamic environment requiring effective communication and teamwork. Join us in delivering high standards of care to a diverse population.

Qualifications

• Ability to maintain high standards of care and manage time effectively.
• Commitment to continuous professional development.
• Ability to assist in patient observations and escalate concerns.

Responsibilities

• Assist registered nurses with direct and indirect patient care.
• Report cleanliness and safety concerns to nurses.
• Maintain cleanliness of the environment and equipment.
• Support patients requiring mental health assistance.
• Collaborate with the multi-disciplinary team.

Skills

Acute Hospital experience

Effective communication

Patient confidentiality

Education

Completed care certificate

Job description

Overview

The post holder works under the indirect supervision of the Registered Nurse/ Midwife. They will work within the boundaries of their existing and developing skills at all times. The post holder is expected to maintain high standards of care, managing their time, tasks and resources effectively. To work under the direct/indirect supervision of, and in support of the registered nurse, carrying out delegated nursing and patient centred cares. Acute Hospital experience is essential and a completed care certificate.

Key responsibilities

• To assist the registered nurses with direct & in-direct patient cares within all areas of the ED
• To report any concerns to the registered nurse relating to standards of cleanliness, hazards and patient safety within the clinical area
• To ensure the registered nurses are regularly updated on the patient’s condition and progress and escalate any concerns
• To ensure the environment and equipment is clean and in good working order
• To work closely with the housekeeper to ensure stock levels are correct
• To demonstrate effective communication to ensure an effective handover of care
• To maintain patient confidentiality and act as an advocate for the patients
• Identify areas of audit in the department and be actively involved in quality improvement
• To ensure appropriate escalation of any patient safeguarding concerns
• To maintain a continuous professional development portfolio
• With appropriate training, perform and document patient observations and escalate any concerns
• With appropriate training, perform ECG’s and venepuncture
• Assist in booking patient transport
• Assist the nursing team in caring for patients requiring mental health support
• Maintain a good professional working relationship with the ED multi-disciplinary team

About the Trust

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

Equality, diversity and inclusion

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

Application notes

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Please see attached ED HCA band 3 job description and functional requirements for more information.

Role location and about the role

The successful candidate will work in the Emergency Department and integrated Urgent Treatment Centre. They will accept delegated duties from the registered nurses working within the ED, such as working in the ECG room, undertaking observations, tending to hygiene needs of patients, restocking ‑ to name a few.

This advert closes on Sunday 1 Feb 2026