Healthcare Admin & Front Desk Assistant

CNTW NHS Foundation Trust; Wallsend; On-site; GBP 21,000 - 24,000; Full time

Job summary

Based in an NHS environment, the role requires flexibility to cover multiple North Tyneside bases and adherence to confidentiality and training requirements. Monday to Friday, 9:00–17:00, with travel as needed.

Qualifications

• Previous administrative experience, ideally within NHS or healthcare settings.
• Ability to greet patients and visitors, answer calls and manage correspondence.
• Competent in typing and producing letters and clinic-related documents.

Responsibilities

• Act as first point of contact on reception, greeting patients and visitors.
• Take calls, assist clinical colleagues, type appointment letters and clinic letters.
• Scan documents, manage shared inbox, update RIO patient information system.
• Handle post and ordering of supplies; report estates issues.
• Travel within the local area to cover North Tyneside bases.
• Support wider administrative team and ensure smooth day-to-day running.
• Participate in training courses and maintain confidentiality.

Skills

Reception experience

Communication skills

Administrative support

Typing

Customer service

RIO system

Tools

RIO system

Job description

Based in an NHS environment, the role requires flexibility to cover multiple North Tyneside bases and adherence to confidentiality and training requirements. Monday to Friday, 9:00–17:00, with travel as needed.