Patient Services Administrative Clerk

NTH; Tees Valley; On-site; GBP 18,000 - 23,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust seeks an efficient administrator to support District Nursing PCNs and SPA operations at University Hospitals Tees. You will handle data entry, appointments, and frontline reception tasks across multiple sites.

The role requires strong IT skills, experience with Windows/Office, and the ability to work in a busy, rotating shift pattern including weekends and holidays.

Qualifications

• NVQ Business Administration Level 2 or equivalent.
• GCSE English language at C or above.
• Typing/word processing qualification.
• ECDL certification.
• Willingness to train / develop further skills.

Responsibilities

• Maintain an efficient office management system / procedures to support clinical teams.
• Process incoming calls and outgoing calls and provide information to patients and health professionals.
• Coordinate patient data / appointment systems and input data accurately.
• Process new referrals into the patient records and send out appointments.
• Prepare patient files and service records for archiving in line with policies.
• Provide ad-hoc switchboard / reception coverage and customer service to the public.

Skills

Information systems

Microsoft Office

Telephony systems

Data entry & accuracy

Teamwork

Education

NVQ Business Administration Level 2

GCSE English

Typing / word processing qualification

ECDL certification

Tools

System One / Trakcare

Job description

North Tees and Hartlepool NHS Foundation Trust seeks an efficient administrator to support District Nursing PCNs and SPA operations at University Hospitals Tees. You will handle data entry, appointments, and frontline reception tasks across multiple sites.

The role requires strong IT skills, experience with Windows/Office, and the ability to work in a busy, rotating shift pattern including weekends and holidays.