Senior Receptionist & Admin Lead - Patient Experience

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Flexible working

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a motivated Senior Receptionist to join the Women's Services team. You will supervise reception and admin staff, help with induction and rota management, and drive service improvements.

The role emphasizes patient experience and efficient day-to-day operations. Working approximately 18 hours 15 minutes per week, the post offers flexible working options where possible and a supportive team culture within a busy hospital environment

Qualifications

• Supervisory experience or demonstrable leadership in an admin/ reception setting.
• Strong organisational skills and attention to detail.
• Experience in staff induction, training and workload coordination.

Responsibilities

• Provide day-to-day supervision to reception and administrative staff.
• Assist with staff induction, training and rota management.
• Monitor performance standards and support service improvements in Women's Services.
• Act as escalation point for queries to ensure timely resolution.
• Support continuous improvement and flexible working arrangements where possible.

Skills

Supervisory experience

Organised

Staff induction

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a motivated Senior Receptionist to join the Women's Services team. You will supervise reception and admin staff, help with induction and rota management, and drive service improvements.

The role emphasizes patient experience and efficient day-to-day operations. Working approximately 18 hours 15 minutes per week, the post offers flexible working options where possible and a supportive team culture within a busy hospital environment