Administration Assistant

CNTW NHS Foundation Trust; Wallsend; On-site; GBP 21,000 - 24,000; Full time

Job summary

Based in an NHS environment, the role requires flexibility to cover multiple North Tyneside bases and adherence to confidentiality and training requirements. Monday to Friday, 9:00–17:00, with travel as needed.

Qualifications

• Previous administrative experience, ideally within NHS or healthcare settings.
• Ability to greet patients and visitors, answer calls and manage correspondence.
• Competent in typing and producing letters and clinic-related documents.

Responsibilities

• Act as first point of contact on reception, greeting patients and visitors.
• Take calls, assist clinical colleagues, type appointment letters and clinic letters.
• Scan documents, manage shared inbox, update RIO patient information system.
• Handle post and ordering of supplies; report estates issues.
• Travel within the local area to cover North Tyneside bases.
• Support wider administrative team and ensure smooth day-to-day running.
• Participate in training courses and maintain confidentiality.

Skills

Reception experience

Communication skills

Administrative support

Typing

Customer service

RIO system

Tools

RIO system

Job description

An exciting opportunity has arisen for a suitably experienced Receptionist/Admin Assistant to join our busy Community Treatment Team at Oxford Centre, North Tyneside., We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Team Lead.

This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing appointment letters, clinic letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

The ability to travel within the local area is a must, as at times you will be required to cover each of our North Tyneside team bases, which will include Whitley Bay, North Shields and Forest Hall to support service delivery.

This is a full-time role, Monday to Friday, 9:00am - 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.