Administration Assistant

Cardiff and Vale University Health Board; Sunderland; On-site; GBP 8,000 - 12,000; Part time

Job summary

Monkwearmouth hospital in Sunderland is seeking an Administrative Assistant / Receptionist to join our busy community team. This part-time role covers two days per week, with flexibility to support service needs.

You will be the first point of contact, greeting patients and visitors, and providing comprehensive admin and reception support to the clinical teams. The ideal candidate will have typing/word processing experience, GCSE level education with NVQ Level 2 in Business Administration and/or

Qualifications

• Intermediate Typing/Word processing qualification or 12 months experience
• Good general education to O-Level/GCSE or equivalent
• NVQ Level 2 in Business Administration
• NVQ Level 2 in Customer Service
• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Strong communication and interpersonal skills

Responsibilities

• Provide administrative and reception support to clinical teams
• Greet patients and visitors; respond to telephone and email enquiries
• Manage shared inbox; arrange appointments and meetings
• Update RiO patient information system
• Typing correspondence and reports; take notes at meetings
• Process incoming/outgoing post; order supplies
• Support wider administrative team and contribute to day-to-day running

Skills

Typing/Word processing

Communication

Customer care

Organisational skills

Data input

Confidentiality

Prioritisation

NHS/healthcare familiarity

Stock ordering

Note taking

Education

O-Level/GCSE

NVQ Level 2 in Business Administration

NVQ Level 2 in Customer Service

Tools

Outlook

Word

Excel

PowerPoint

Job description

An exciting opportunity has arisen for a suitably experienced Administrative Assistant / Receptionist to join our busy community team based at Monkwearmouth hospital. This is a part time role 2 days per week which will be covered depending on service need.The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential., We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis. The post holder will provide comprehensive administrative and reception support to the clinical teams. The role includes acting as the first point of contact for the service, greeting patients and visitors, responding to telephone and email enquiries, and undertaking reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing correspondence and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies and reporting estates issues. The post holder will also support the wider administrative team and contribute to the smooth day-to-day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

• Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
• Good general level of education to O-Level/ GCSE or equivalent, NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service., Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative, Experience of working in an administration role in similar environment (min 1 year)
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload, Experience of working in an NHS/healthcare setting
• Experience using stock ordering systems, reporting systems and petty cash
• Experience of working with paper-based and electronic filing systems
• We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.