Health & Wellbeing Coach

NHS; Easingwold; On-site; GBP 26,000 - 32,000; Full time

Job summary

A healthcare organization in the UK is looking for a Health & Wellbeing Coach to join their innovative team in Easingwold. In this role, you will provide personalized coaching support to individuals with long-term conditions, utilizing evidence-based approaches to empower them toward better health outcomes. You will work closely with a multidisciplinary team, leveraging your skills in communication and empathy to build meaningful relationships. This position also involves addressing health inequalities within the community and promoting self-management strategies, making a significant impact on people's lives.

Benefits

Comprehensive training

Clinical supervision support

Ongoing professional development

Qualifications

• Experience of supporting people in a related role.
• Understanding of the biopsychosocial model of health.
• Completed safeguarding training relevant to vulnerable adults.

Responsibilities

• Provide one-to-one and group health coaching.
• Manage and prioritise your caseload.
• Work collaboratively within the multidisciplinary team.

Skills

Empathy

Excellent communication skills

Coaching techniques

Behaviour change approaches

Education

Coaching, counselling qualification

NVQ Level 3 in health and social care or equivalent

Tools

MS Office

Clinical record systems

Job description

Go back South Hambleton and Ryedale Primary Care Network

Health & Wellbeing Coach

The closing date is 05 January 2026

Join SHaR PCN and be part of a transformative approach to healthcare that puts people at the heart of everything we do. This role offers the opportunity to make a genuine, lasting difference to people's lives across our community.

You’ll work with individuals who have long-term physical and/or mental health conditions, and those at risk of developing them. Using evidence-based coaching techniques and behaviour change approaches, you’ll empower people to take control of their health and wellbeing. You will support people using non-medical approaches to set personalised goals and make sustainable lifestyle changes based on what truly matters to them.

You’ll be an integral member of our award‑winning Primary Care Network’s multidisciplinary team, working alongside GPs, social prescribers, care coordinators, and other health professionals across seven GP practices. This role offers genuine autonomy and the chance to be innovative in your approach whilst being supported by experienced clinical supervision and comprehensive training, including Personalised Care Institute accredited health‑coaching programmes.

We’re looking for someone with empathy, excellent communication skills, and a passion for supporting people to unlock their potential. If you believe in the power of prevention, enjoy building meaningful relationships, and want to see the tangible impact of your work in reducing health inequalities and transforming lives, we’d love to hear from you.

Main duties of the job

• Provide one‑to‑one and group health coaching for people with long‑term physical and/or mental health conditions using evidence‑based coaching and behaviour change techniques
• Manage and prioritise your caseload based on individual needs, conducting comprehensive assessments to understand what matters most to people
• Co‑create personalised care and support plans reflecting individual goals and motivations, reviewing and adapting these as people progress
• Use health coaching skills, behaviour change models and positive psychology to increase people’s self‑efficacy, motivation and commitment to health improvement
• Work collaboratively within the multidisciplinary team, attending meetings and sharing insights on where coaching approaches could benefit individuals
• Proactively identify and engage people who would benefit from health coaching, including targeted work with specific groups identified through population data
• Support people to access community resources, working closely with Social Prescribing Link Workers and personalised care colleagues
• Maintain accurate, appropriately coded clinical records ensuring compliance with information governance & data protection legislation
• Identify health inequalities & contribute to strategies enhancing engagement and reducing health outcome disparities
• Develop & maintain a portfolio supporting reflective practice and demonstrating competencies
• Work across all seven PCN practices, based at Easingwold Health Centre, with travel between sites as required

About us

South Hambleton and Ryedale Primary Care Network (SHaR PCN) is an award‑winning Primary Care Network serving seven GP practices across the beautiful North Yorkshire region, bringing together healthcare professionals to deliver innovative, person‑centred care closer to home.

We’re passionate about personalised care and believe in empowering people to take an active role in their health and wellbeing. Our well‑established Personalised Care Team includes Occupational Therapists, a Health and Wellbeing Coach, Social Prescribing Link Workers, and Care Coordinators, all working collaboratively to address our patients’ needs and the wider determinants of health such as housing, social connections, and lifestyle factors.

What sets us apart is our commitment to innovation and our supportive team culture. We value every team member’s contribution and create an environment where new ideas flourish and professional development is actively encouraged. You’ll work in a multidisciplinary team that truly collaborates, with regular opportunities for shared learning, reflective practice, and clinical supervision.

We invest significantly in our staff through comprehensive induction, ongoing training from the Personalised Care Institute, health coaching supervision, and support for continuous professional development. You’ll receive three types of supervision: line management support, access to clinical supervision, and specialist health coaching supervision from an experienced practitioner.

Job responsibilities

About the Role

This Health & Wellbeing Coach position represents an exciting opportunity to join South Hambleton and Ryedale Primary Care Network’s innovative Personalised Care Team. As a non‑clinical role embedded within our multidisciplinary team, you’ll work at the forefront of preventative healthcare and behaviour change, supporting people across our community to improve their health outcomes and quality of life.

Health and wellbeing coaches are recognised nationally as a key component of the NHS Long Term Plan’s commitment to personalised care. This role focuses on improving health‑related outcomes by working with people to set personalised goals based on what matters to them. You’ll support individuals with physical and/or mental health conditions, those with long‑term conditions such as diabetes, cardiovascular disease, respiratory conditions, and persistent pain, as well as people at risk of developing these conditions.

Your work will directly contribute to tackling health inequalities through targeted engagement with specific groups identified through population health management data, ensuring equitable access to support across our diverse communities.

What You’ll Be Doing

Building Therapeutic Relationships and Providing Personalised Support

At the core of this role is the ability to build trust quickly and establish supportive, non‑judgemental relationships with people from diverse backgrounds. You’ll meet with individuals on a one‑to‑one basis and facilitate group coaching sessions, giving people time to tell their stories and focusing on ‘what matters to me’ rather than ‘what’s the matter with them.’

Through multiple coaching sessions tailored to individual needs, you’ll work from a strength‑based approach, helping people identify their own resources, priorities, and motivations. Your coaching conversations will be guided by evidence‑based frameworks and models of behaviour change, adapting your approach based on each person’s level of activation.

Health Coaching and Behaviour Change

You’ll use structured coaching frameworks to guide people through a journey of self‑discovery and change. This includes helping them understand their current situation, exploring what outcomes are important to them, identifying goals that align with their values, and breaking these down into achievable steps. You’ll provide supportive challenge to help raise awareness of their current reality and explore any disconnections between what they say they want and what they’re currently doing.

Your expertise in behaviour change will enable you to assess where people are in their readiness to change specific habits, working with models such as the transtheoretical model of change, COM‑B, and patient activation approaches. You’ll support people to self‑reflect and understand the relationships between their emotions, feelings, and behaviours.

Caseload Management

You’ll manage your own caseload of patients with varying complexity and support needs. Coaching sessions typically last 45‑50 minutes, with frequency determined collaboratively between you and the individual based on their needs. You’ll conduct regular reviews to assess progress towards goals and determine next steps.

A crucial aspect of caseload management is recognising when someone’s needs are beyond the scope of the health and wellbeing coach role. You’ll have strong awareness of when to refer people back to other health professionals or agencies, particularly when mental health needs require an appropriately qualified practitioner or when clinical assessment is required.

Care Planning and Coordination

Working collaboratively with individuals, their families, and carers, you’ll develop personalised care and support plans that holistically bring together all identified needs. These living documents will reflect genuine partnership and shared decision‑making, regularly reviewed and updated to reflect changing needs and progress.

You’ll work closely with GPs, practice nurses, pharmacists, and other members of the primary care team to ensure care plans are communicated effectively. Your role includes maintaining accurate, appropriately coded records in patients’ notes using relevant SNOMED codes, ensuring all documentation complies with information governance policies.

Multidisciplinary Team Working

As an integral member of our PCN’s multidisciplinary team, you’ll attend regular MDT meetings, contributing your unique perspective on behaviour change and patient activation. You’ll work particularly closely with Social Prescribing Link Workers to connect people with community‑based activities, and with Care Coordinators when people require coordination across multiple services.

You’ll act as a champion for personalised care and health coaching approaches within the PCN, helping colleagues understand how health coaching can support their patients and when to make appropriate referrals.

Addressing Health Inequalities and Social Determinants of Health

You’ll identify and address health inequalities within our patient population, working proactively to engage groups experiencing barriers to accessing services. You’ll explore wider determinants of health that impact on people’s wellbeing such as housing, debt, unemployment, loneliness, and caring responsibilities working collaboratively with colleagues to ensure people receive appropriate support.

Promoting Self‑Management and Supporting Access to Resources

You’ll actively support people to engage with self‑management principles, including shared decision‑making, effective use of personalised health plans, participation in self‑management education and peer support, and connection to community activities through social prescribing.

You’ll develop and maintain comprehensive knowledge of local health and care services, community resources, and statutory support available, enabling you to provide accurate information and signposting.

Group Work and Peer Support

You’ll facilitate group‑based health coaching sessions and structured self‑management programmes, creating supportive environments where people can learn from each other. This includes managing group dynamics, facilitating group‑based problem‑solving and action planning, and supporting the development of peer support networks.

Service Development and Quality Improvement

You’ll contribute to ongoing development and improvement of the Health Coaching Service within the PCN. This includes gathering feedback from people you support and referral agencies, identifying gaps in services or unmet needs, and providing insights on how to adapt service delivery.

You’ll participate in relevant audits and data collection activities to track the impact of health coaching on people’s health outcomes, helping demonstrate the value of health coaching and inform strategic planning.

Safeguarding and Professional Responsibilities

You’ll have strong knowledge of safeguarding policies and processes, with ability to identify and manage risk when working with individuals. This includes recognising signs of abuse, domestic violence, mental health crises, and other safeguarding concerns, and knowing who to contact for immediate support.

You’ll work within clearly defined organisational protocols at all times, including those related to confidentiality, information governance, lone working, equality and diversity, and health and safety. Access to clinical supervision ensures support for patient‑related concerns.

Record Keeping and Information Governance

You’ll maintain accurate, appropriately coded records in patients’ notes, including details of coaching sessions, progress towards goals, and any referrals made. All work will be conducted in accordance with information governance policies, maintaining confidentiality whilst ensuring appropriate information sharing to support coordinated care.

Your base will be Easingwold Health Centre but you’ll work across all seven practices within the PCN as needed. The role requires independent travel between sites, so a driving licence and access to your own transport are essential. You’ll work flexibly within clear boundaries, with significant professional autonomy within appropriate governance frameworks.

Professional Development and Training

You’ll complete comprehensive induction including mandatory training in safeguarding, confidentiality, information governance, and relevant IT systems. You’ll also undertake a four‑day Personalised Care Institute accredited health coaching training course.

We’re committed to supporting your ongoing professional development through regular supervision (line management, clinical, and health coaching supervision), access to training programmes, peer learning networks, and opportunities to develop specialisms aligned with PCN priorities.

You’ll develop and maintain a portfolio of evidence as part of continuous professional development, helping evidence your knowledge, skills and behaviours, support reflective practice, and demonstrate the impact of your work. As you gain experience, opportunities may arise to progress through the four tiers of health coaching practice.

Making a Real Difference

This role offers the opportunity to see transformational changes in people’s lives. You’ll support individuals to develop the knowledge, skills, and confidence to self‑manage their conditions, make healthier lifestyle choices, and improve their health outcomes. The impact of your work extends beyond individual patients by freeing up clinical capacity and contributing to better health outcomes. You’ll play a vital role in transforming how our healthcare system supports people with long‑term conditions.

Person Specification

Qualifications

• Demonstrable commitment to professional and personal development, with willingness to undertake Personalised Care Institute accredited four‑day health‑coaching training
• Willingness to enrol in and complete training as set out in the Personalised Care Institute core curriculum
• Coaching, counselling qualification, or other relevant qualification involving reflective listening skills
• NVQ Level 3, Advanced level or equivalent qualifications in health and social care
• Training in motivational interviewing, coaching techniques, or behaviour change approaches
• Experience or formal training in working with long‑term conditions
• Understanding of the biopsychosocial model of health and social determinants of health
• Completed safeguarding training relevant to vulnerable adults and children
• Training or experience in group facilitation
• Knowledge of models such as Patient Activation Measure (PAM), COM‑B, or transtheoretical model of change

Experience

• Experience of supporting people, their families and carers in a related role (in paid or voluntary capacity)
• Evidence of using coaching approaches, frameworks and models, or other helping strategies such as motivational interviewing
• Demonstrated ability to work both autonomously and to seek appropriate support and guidance when needed
• Experience of working effectively within a team setting, with strong collaborative skills
• Experience of working with vulnerable people in accordance with best practice and relevant legislation
• Proficiency in MS Office and web‑based services (additional training will be provided on clinical systems)
• Experience of working in health, social care, community development, or similar settings
• Experience working within a multidisciplinary team environment
• Experience of successful partnership working across statutory, voluntary, and community sectors
• Experience of working with people with long‑term physical and/or mental health conditions
• Experience facilitating or working with groups, including structured self‑management education
• Experience of using databases and clinical record systems
• Experience of working without direct supervision whilst maintaining high professional standards
• Previous experience working with GP surgeries or in primary care settings
• Experience of data collection and using tools to measure the impact of services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Hambleton and Ryedale Primary Care Network