Health Care Support Worker

Cwm Taf Morgannwg University Health Board; Llantrisant; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Llantrisant is seeking an enthusiastic Health Care Support Worker for its Mental Health Inpatient Unit. The role involves delivering person-centered care to patients with significant mental health challenges. Ideal candidates should have NVQ level 2 in Health and Social Care and strong communication skills, with Welsh language proficiency as a plus. This position offers valuable experience working in a diverse mental health environment.

Qualifications

• Willingness to develop skills in a healthcare setting.
• Desirable criteria as per the attached job description.

Responsibilities

• Develop communication skills to convey information effectively.
• Observe, monitor and report on interventions.
• Support personal care needs with safety, privacy, and dignity.

Skills

Communication skills

Welsh language (Level 3)

Collaboration

Empathy

Education

NVQ level 2 in Health and Social Care

Job description

Overview

Health Care Support Worker role for enthusiastic and highly motivated Band 2 HCSW to join our Mental Health Inpatient Unit based at the Royal Glamorgan Hospital. We provide person-centred care for people with significant mental health difficulties and associated challenging presentations. The position is in our PICU (Psychiatric Intensive Care Unit). These are one-time posts at 37.5 hours per week. The closing date is 29 September 2025.

The successful candidate will work collaboratively with qualified staff to maintain a high standard of care across the unit, and demonstrate a genuine interest in this field of nursing, with excellent people skills such as communication. They will work as part of a team to deliver high-quality, person-centred patient care. Staff in this environment have the opportunity to experience diverse mental illnesses.

Responsibilities

• Develop communication skills to convey routine information effectively to patients, carers and other staff.
• Observe, monitor and report the effects of all interventions to the Registered Nurse.
• Ensure effective communication with all members of the Multi-Disciplinary Team, advocates and relatives.
• Ensure all incidents which may compromise Health and Safety are reported in a timely and appropriate manner.
• Support the delivery of a range of interventions required to support service users with personal care needs while maintaining safety, privacy and dignity at all times.
• Observe the safety of service users at all times; assist with safe and supportive levels of engagement of patients deemed at risk of self-harm.
• Develop rapport within professional boundaries to maintain appropriate relationships with patients at all times.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This does not mean essential; Welsh language abilities are an advantage when short-listing candidates. This is not fluency, just speaking & listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 indicates basic conversations with patients about everyday health. For more information, see the "Croeso Candidate" booklet.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15,000-strong workforce live within our region, making our staff fundamental to our organisation and the diverse communities we serve.

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

This post is fixed term/secondment for 1 year due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Person Specification

Qualifications

• NVQ level 2 in Health and Social Care or willingness to work towards
• Meets all desirable criteria as per attached job description/person specification

Skills

• Meets all desirable criteria as per attached job description/person specification
• Welsh language Speaking/Listening Skills at Level 3 or above

Experience

• Experience in a mental health setting
• Meets all desirable criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be necessary to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board