Health Care Assistant - Central Access Point

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Leicester is seeking a dedicated Health Care Assistant to join their Mental Health Central Access Point. The role involves supporting callers in distress, conducting assessments, and managing patient referrals. You'll be part of a dynamic team providing vital support 24/7. The ideal candidate should demonstrate exceptional empathy and listening skills. Opportunities for career progression and a robust induction process are offered. Apply soon as the advert may close early if sufficient applications are received.

Qualifications

• Ability to support callers in distress in a busy environment.
• Completion of a care certificate within first 12 months.
• Experience in liaising with GP surgeries and managing patient referrals.

Responsibilities

• Take calls from service users and triage accordingly.
• Conduct safe and well checks on patients awaiting clinical triage.
• Complete admin referrals sent to the Central Access point inbox.

Skills

Empathy

Active listening

Patience

Understanding

Job description

Health Care Assistant - Central Access Point

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We have an excellent opportunity for a Healthcare Assistant (HCA) to join our services at Mental Health Central Access Point.

Mental Health Central Access Point (MHCAP) is a 24 hour telephone service based at Anstey Frith House in Glenfield, Leicester. This is a platform for callers who have used the NHS 111 option and selected option 2 for Mental Health Support.

As an HCA for MHCAP, you will be trained to take calls, complete a questionnaire to identify the callers need and triage the call accordingly. This is a challenging but rewarding role as you will be supporting callers in distress in a busy environment. You will be part of a supportive team with a Supervisor and a Line Manager. We are looking for people who are empathetic, patient, understanding and have excellent listening skills.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, which includes 4 weeks of shadowing and training to prepare for the role as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

Main duties of the job

please note, we do NOT offer sponsorship for this role

This role involves working within a 24-hour shift pattern from 0800hrs to 2030hrs long days and 2000hrs to 0800hrs day shifts as we are a 24 hours service.

This role involves completing a care certificate in the first 12 months of starting your role within MHCAP. As an HCA you will be taking calls from service users and triaging accordingly either internally to the Mental Health Practitioner or externally to other services. In addition to this, you will be contacting emergency services when a patient is at risk, completing referrals to relevant teams such as Child and Adolescent Mental Health Services (CAMHS) and Mental Health Services for Older People (MHSOP) referral and liaising with GP surgeries regarding patient's ongoing care.

You will be completing the onward referral checks, checking referrals sent to community teams to ensure ongoing patient care is adhered to where required. The role involves completing admin referrals sent to the Central Access point generic inbox as well as referrals which come through the admin line.

You will be managing patient referrals where a patient has not attended their telephone assessment as well as conducting safe and well checks on patients whilst they await a clinical triage. With this role, you will have the opportunity to shadow different teams within the Urgent Care Pathway.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.