Head Waiter / Waitress

Sanzio; Station Parade; On-site; GBP 33,000 - 37,000; Full time

Job summary

Sanzio, a beloved Italian restaurant in Willesden Green, is seeking a Head Waiter to lead the front-of-house team. This role demands proven experience in hospitality, exceptional customer service abilities, and a supportive, warm personality. The selected candidate will ensure top-notch service, support junior staff, and contribute to daily operations in a vibrant restaurant environment.

Benefits

Competitive pay

Friendly work environment

Opportunities for growth

Qualifications

• Proven experience as a senior waiter or head waiter, with references.
• A warm, friendly personality - calm under pressure.
• Strong understanding of food, drink, and service.

Responsibilities

• Delivering exceptional customer service to ensure a smooth guest experience.
• Supporting and motivating junior floor staff.
• Assisting with daily operations and maintaining a welcoming atmosphere.

Skills

Communication

Leadership

Customer Service

Food Hygiene Standards

Job description

Sanzio is a vibrant and much-loved Italian restaurant in the heart of Willesden Green. We’re passionate about Italy’s most iconic dishes – think wood-fired pizzas, handmade pastas, and daily specials featuring fresh, seasonal meat, fish, and seafood – all served in a warm, old-world atmosphere perfect for friends and family.

We’re currently on the lookout for a Head Waiter to help lead our front-of-house team and ensure every guest receives the outstanding service we’re known for.

What You’ll Be Doing:

1. Delivering exceptional customer service and ensuring each guest has a smooth, enjoyable experience.
2. Supporting and motivating junior floor staff, helping them grow and develop.
3. Leading by example – this is a hands-on role where your presence on the floor really matters.
4. Assisting with daily operations, service flow, and maintaining the welcoming atmosphere our customers love.

What We’re Looking For:

• Proven experience as a senior waiter or head waiter, with references to match.
• A warm, friendly personality – kind, focused, and calm under pressure.
• Excellent communication and leadership skills.
• Strong understanding of food, drink, and service – including basic kitchen knowledge and food hygiene standards.
• A passion for hospitality and creating memorable guest experiences.

️ This role is not suitable for part-timers or students.

What We Offer:

• Competitive pay – hourly or salaried, depending on your experience and capabilities.
• A friendly and supportive work environment with a close-knit team.
• Opportunities to grow and take on more responsibility within a successful neighbourhood restaurant.

Sound like a good fit? Apply today and let us know why you’d be the perfect addition to the Sanzio family.

Experience: Required

Employment: Full-time

Schedule: Wednesday - Sunday

Salary: £33,000 – £37,000 yearly

Starting time: Immediate start!

About Sanzio:

Family owned restaurant with a great team and atmosphere! A great place for food lovers!