Head Waiter/Waitress

Franco's; London; On-site; GBP 37,000 - 40,000; Full time

Job summary

A family-owned Italian restaurant in London is looking for an experienced Head Waiter/Waitress to join their team. In this role, you will supervise service, train staff, and enhance customer satisfaction in a bustling environment. The position offers competitive pay, flexible working hours, and various employee benefits including training opportunities and discounts at sister restaurants.

Benefits

Competitive salary

28 days holidays

Training & development opportunities

50% discount in sister restaurants

Company pension scheme

Annual staff party

Qualifications

• Previous experience as a Head Waiter or Supervisor in a fast-paced establishment.
• Strong leadership skills and excellent sales and customer service ability.
• High level of awareness and ability to anticipate guest needs.

Responsibilities

• Supervise and train front-of-house staff.
• Manage customer service and ensure smooth operations.
• Improve sales and customer experience.

Skills

Leadership skills

Customer service skills

Sales improvement awareness

Knowledge of wine and spirits

Coaching skills

Table service for up to 4

Tools

Sevenrooms

TISSL/Horizon

Job description

Overview

An exciting opportunity has arisen for an experienced full-time Head Waiter/Waitress to join our Front of House team at Franco’s on Jermyn Street, Green Park.

Why join Franco’s

• Offering approx £16.20 to £17.25 per hour or £37,000 to £39,500 per year plus yearly bonus
• Approx. 44 hours a week Monday to Saturday with 2 days off – flexible shifts
• The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
• 28 days holidays (inc. bank holidays) + additional days given for years of service
• Training & development opportunities including company funded courses
• Career progression planning with platform ‘Flow Hospitality’
• Growth opportunities within both restaurants in the company
• To celebrate you passing probation you will be offered a Complimentary meal for 2
• 50% discount in each restaurant within the group (Franco’s and Wiltons)
• Company sickness pay
• Company pension scheme
• Uniforms provided and laundered
• Delicious meals whilst on duty
• Recommend a friend Scheme
• Employee of the quarter and the year rewards
• Annual staff party

Who are we?

Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website www.francoslondon.com.

What can you bring to the team?

• Previous experience as a Head Waiter or Supervisor in a similar, fast-paced establishment, catering for 80 to 120 covers during each service
• Excellent training, coaching and delegation skills
• Strong leadership skills
• Excellent sales & customer service skills
• Have experience and a good awareness of opportunities to improve sales
• High level of awareness and ability to anticipate guest needs
• Great knowledge of the different grape varieties and wine styles
• Great knowledge of spirits and classic cocktails
• Motivation, commitment, success orientated with a ‘can do’ attitude
• Knowledge and diversity from previous roles to the team
• Enthusiasm, drive & desire to learn
• Able to serve and clear a table up to 4 people
• Knowledge of the reservation system Sevenrooms and Point of Sale software TISSL/Horizon would be beneficial
• Right to work in the UK is a requirement. Please note sponsorship is not available at this time.

Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.

Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.