Head Therapist - Six Senses London

Intercontinental Hotels Group; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel brand seeks a dedicated Head Therapist to oversee spa operations in Westminster. The ideal candidate will ensure high standards of treatment delivery and guest experience while training staff and maintaining supply levels. Applicants should have a high school diploma, experience in luxury spas, and knowledge of beauty treatments. The position is critical to uphold the brand's commitment to wellness and sustainability, aligning with the unique vision of the company.

Qualifications

• Minimum 3 years of experience in a similar role in luxury spas and health clubs.
• Knowledge in anatomy and physiology, massage therapy, and beauty therapy.
• Fluency in English; additional languages preferred.

Responsibilities

• Perform face and body treatments according to established standards.
• Train and orient newly recruited hosts for effective performance.
• Ensure treatment rooms are always stocked with necessary supplies.
• Evaluate operations and suggest improvements to Spa Management.

Skills

spa menu face and body treatments

training and mentorship

guest service

hygiene and cleanliness

knowledge of beauty products

communication in English

Education

High school diploma or equivalent

Hospitality diploma/degree

Experience in luxury spas

Job description

As Head Therapist, I will assume full responsibility for the efficient operation in the following:

Responsibilities

• Have thorough knowledge and be able to perform spa menu face and body treatments as per Six Senses Spas standards.
• Responsible for providing comprehensive training to all hosts, ensuring they acquire the necessary skills and knowledge to perform their roles effectively while aligning with organizational objectives.
• Make sure treatment rooms always have enough supplies as per standards.
• Recommend treatment and products based on lifestyle consultation form and after asking the assessment questions to guest.
• Provide departmental orientation to newly recruited Hosts.
• Evaluate the operations and procedures and suggest improvements to the Spa Management.
• Request and log stock of supplies necessary for the treatment rooms.
• Provide prompt, courteous and accurate service to guests at all times.
• Maintain cleanliness, safety and hygiene of the Spa and treatment rooms.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Head Therapist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 3 years' experience in a similar role in luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Graduated or have broad knowledge on anatomy and physiology, massage therapy, beauty therapy at either NVQ, ITEC or CIDESCO.
• Understanding and specialization of various beauty product, aesthetic appliances, its specifications and uses. Knowledge in use of facial, nail or other beauty technology as required to fulfil spa treatments.
• Fluent in English; I understand that additional languages are preferred.
• All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

Vision

As Head Therapist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.