Head Receptionist

Pillarangel Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality venue management company in London is seeking an experienced Head Receptionist to lead the front-of-house team. The ideal candidate is a professional with excellent organisational and communication skills, responsible for managing reception operations and ensuring a warm guest welcome. This role offers opportunities for career growth, flexible working hours, and a dynamic work environment. Salary and start date are to be discussed during the interview.

Benefits

Opportunities for career growth

28 to 30 days holiday

Meal on duty

Reward programs

Fun work environment

Qualifications

• Previous experience in a supervisory or management role in reception or front-of-house.
• Excellent organisational, communication, and leadership skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily reception operations, ensuring smooth front-of-house service.
• Act as the first point of contact for guests, handling enquiries, bookings, and complaints.
• Coordinate with other departments for seamless guest experiences.

Skills

Organisational skills

Communication skills

Leadership skills

Guest-focused attitude

Attention to detail

Multi-tasking

Tools

OpenTable

Booking software

Front desk systems

Job description

We’re thrilled to announce that D3 is growing! Our second venue is opening in Spring 2026 at the iconic Olympia London, and we’re on the lookout for an experienced and enthusiastic Head Receptionist to join our team (starting date to be discussed).

About the Role

We are looking for an experienced and dynamic Head Receptionist to lead our front‑of‑house team. The ideal candidate will be a professional, highly organised, and approachable individual with excellent communication skills and a passion for creating outstanding guest experiences. You will be responsible for managing reception operations, coordinating with staff across departments, and ensuring every visitor receives a warm and seamless welcome.

Key Responsibilities

• Oversee daily reception operations, ensuring smooth and efficient front‑of‑house service.
• Act as the first point of contact for guests, handling enquiries, bookings, and complaints with professionalism.
• Coordinate with other departments to ensure seamless guest experiences and smooth internal communication.
• Manage schedules, administrative tasks, and front desk systems efficiently.
• Monitor and report on front‑of‑house operations, suggesting improvements where needed.

Requirements

• Previous experience in a supervisory or management role in reception or front‑of‑house.
• Excellent organisational, communication, and leadership skills.
• Professional, approachable, and guest‑focused demeanour.
• Ability to handle multiple tasks in a fast‑paced environment while maintaining attention to detail.
• Proficiency with front desk systems, booking software, and office tools, with advanced proficiency in OpenTable.
• Availability to work flexible hours, including evenings and weekends if required.

What we can offer

• Opportunities for career growth – internal training and succession plans for rapid promotion.
• Salary to be discussed on the interview.
• 28 to 30 days holiday per year (increase with years of service).
• Meal on duty.
• Reward programs, long service awards.
• A fun and dynamic work environment.

Compensation: To be discussed