Head Receptionist

ROKA Charlotte Street; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A contemporary Japanese restaurant in Greater London is seeking an enthusiastic Head Receptionist to join their vibrant team. You'll lead front-of-house operations and ensure exceptional guest experiences. Ideal candidates have proven experience in a high-volume restaurant and a genuine passion for hospitality. This full-time position offers competitive pay, world-class training, and several employee benefits including dining discounts and additional holiday days. Join our team and contribute to our renowned high standards!

Benefits

Dining discounts

Health Assistance Program

Rewards & Recognition

Additional holiday day for every two years worked

Qualifications

• Proven experience as a Head Receptionist in a premium, high‑volume restaurant environment.
• A warm, customer‑focused approach.
• Ability to create memorable moments for every guest.

Responsibilities

• Lead front‑of‑house operations and team performance.
• Ensure exceptional guest experiences and seamless service.
• Support training, development, and team culture.
• Manage reception area and guest flow efficiently.

Skills

Hospitality

Customer service

Team leadership

Japanese cuisine knowledge

Job description

About ROKA Charlotte Street

ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Head Receptionist to join our vibrant team at ROKA Charlotte Street. As a key member of our front‑of‑house leadership, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive. The Head Receptionist are dedicated, hands‑on, and thrive in a fast‑paced environment, all while upholding ROKA's renowned high standards.

Responsibilities

• Lead front‑of‑house operations and team performance.
• Ensure exceptional guest experience and seamless service.
• Support training, development and team culture.
• Manage reception area and guest flow efficiently.

Ideal Head Receptionist

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences.
• Proven experience as a Head Receptionist in a premium, high‑volume restaurant environment.
• A collaborative spirit, thriving as part of a large and dynamic team.
• A warm, customer‑focused approach, with the ability to create memorable moments for every guest.

Benefits

• World‑Class training, designed to inspire and educate.
• Experience hospitality around the globe, with our five incredible brands.
• Dining discounts and exclusive discounts across the Azumi group, worldwide.
• Access to Health Assured and our Employee Assistance Program.
• Rewards & Recognition – we value our team and celebrate your contributions to our success with meaningful rewards.
• Additional holiday day for every two years worked.

Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Employment Details

• Employment: Full‑time
• Experience: Required
• Salary: $16.71 – $17.71 hourly