Head of Technical Operations

Emcor UK; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company based in Stevenage seeks a Head of Technical Operations. This critical position involves leading operations to ensure compliance and quality assurance across the GSK account. Candidates should have a strong leadership background, experience in managing technical assurance, and solid qualifications in Electrical or Mechanical Engineering. The role also includes developing relationships with staff and overseeing high-risk activities, ensuring operational excellence and risk management practices are upheld.

Benefits

Car Allowance

Private Healthcare

25 days holidays + Bank holidays

Health Cash Plan

Extensive Learning & Development opportunities

Qualifications

• Experience in managing operational technical assurance.
• Proven track record in leading multi-disciplined engineering teams.
• Strong leadership style with the ability to inspire and drive performance.

Responsibilities

• Lead operational activities to ensure service delivery meets contractual obligations.
• Develop relationships with contract staff and foster good working relationships.
• Provide technical leadership for incident investigations and compliance.
• Drive process improvements and safety operational excellence.

Skills

Leadership

Commercial awareness

Technical Assurance

Compliance Management

Change Leadership

Education

Recognised Electrical Engineering qualification

Mechanical qualification

Tools

Quality Assurance systems (e.g., ISO, BSI)

Job description

We are looking for a Head of Technical Operations to join our team in Stevenage. This role will direct and lead technical assurance across the GSK account that enables the day‑to‑day delivery of exemplar operational technical assurance, to conceptualise, construct, and deliver a fully compliant, progressive, and integrative technical assurance agenda. This is a critical position to provide direct support to the Account Director on all technical assurance matters; evidencing compliance, providing objective technical analysis and performance measurement; developing and delivering continuous improvement activities. What you’ll do:

• Be responsible for leading and directing operational activities to maintain and improve the service delivery in accordance with contractual obligations in line with KPI's and SLAs.
• Develop strong relationships with contract staff and their representatives applying the Key Account Management (KAM) principles in order to foster good working relationships at every level and optimise the technical and commercial position of EMCOR UK.
• Lead and inspire the management teams and employees within the operations towards the cost effective delivery of our contractual obligations in such way to meet and exceed clients’ expectations.
• Undertaking Quality Assurance Inspections and Management Monitoring activities to ensure works are completed to a compliant, high standard and on‑time.
• Management, Oversight and guidance for High‑Risk Activities; Mechanical, Steam, HV/LV in line with EMCOR safety rules, LOT procedures and AE/AP structure.
• Third Party contractor scoping and supplier management support to ensure all third parties are working in a safe and compliant fashion.
• As the GSK senior technical professional, provide the customer interface for operational technical matters and support the SME’s and TOM's (Tech Ops Manager) in delivering an effective account wide technical assurance regime.
• Strong maintenance vision to raise standards and aspirations when setting or reviewing maintenance plans.
• Demonstrate compliance levels against statutory, legal and contractual obligations through a robust assurance/audit programme.
• Provide technical leadership for the delivery of planned and reactive incidents investigations, in conjunction with GSK where required, undertaking sophisticated RCA where appropriate and applying EMCOR UK’s principle of ‘Just Culture’.
• Deliver technical and safety operational excellence through process improvements and innovation. Ensuring rigorous risk assessment and learning methodologies and systems are effectively dispersed across the account and aligned to EMCOR UK requirements.
• Demonstration of full compliance to all relevant legislative, regulatory and company standards in all aspects of hard service delivery and associated Safe Systems of Work (SSoW).
• Oversee the gap analysis and management of the Risk Register for technical risks (including reporting of and transfer to Customer where appropriate).
• Provide informed support to the EMCOR UK BCP function through proactive involvement and risk‑based application.
• Support the delivery of EMCOR UK’s corporate strategy through delivery of broader leadership and management activities.
• Provide membership of the SLT as the account assurance representative, providing active participation and representation of key account operational risks, issues and opportunities.
• Actively and positively promote the image of EMCOR UK at all times and to maintain collaborative working relationships with clients, suppliers and other external parties.
• Deputise for Account Director where required.

Competence Management

• Working with SAE, support the delivery of EMCOR UK’s Safety and Technical Competence Management System (CMS) on the GSK account.
• Regularly review account‑based competency requirements to provide the proactive and resilient delivery of key safety and technical roles at all times, including Risk Assessment/Management and AP/CP/RP provision.
• Provide technical and safety leadership, along with individual coaching, mentoring and competency checks/assessment of Authorised Persons and Competent Persons (as appropriate).
• Line management of TOM’s (Tech Ops Mngrs) and accountable for all associated technical staff.
• Line authority for technical matters over account functions including HR, Occupational Health and Wellbeing, Operations and Procurement.
• Engagement as part of appropriated action groups and forums as instructed by Account Director, working closely with account SMEs to maximise business intelligence to support strategic thinking for the technical model for EMCOR UK.
• Production of timely and accurate reports and interpretation of relevant data in support of safety and technical activity as requested by the Account Director and customer.
  A thorough knowledge of outsourced facilities services within the UK, including hard FM service lines and directly delivered complex projects including M&E, building and civils activities.
• Experience in Quality Assurance systems e.g. ISO, BSI etc is desirable.
• A driver of people and projects with a very strong commercial awareness and a track record of achievement on complex and demanding contracts and accounts.
• Demonstrate a natural leadership style with obvious gravitas and charisma to stand out amongst others and the ability to bring the best out of people.
• An effective and progressive leader with experience of directing and developing multi‑disciplined engineering teams in highly regulated and demanding environments.
• An experienced Change Leader with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change culture and behaviours.
• Recognised Electrical Engineering qualification would be preferred although Mechanical qualification will be considered.

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, “One Data World”, we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.

Salary: Competitive + Car allowance.

Benefits

• Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
• Holiday Buy Scheme – up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash – Health cash plan – Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.