Head of Service Operations — Hybrid Service Delivery Leader

Phoebus Software; Metropolitan Borough of Solihull; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading technology provider in the UK seeks a Head of Service Operations to enhance service delivery and customer experience. This hybrid role requires a strategic leader to oversee operations, manage teams, and ensure alignment with customer expectations. Ideal candidates have over 5 years of leadership experience in technology operational delivery. Enjoy competitive perks including private healthcare, wellness benefits, and hybrid working conditions.

Benefits

Private health care scheme

Wellbeing allowance

Life assurance

Employee Assistance Programme

Flexible hybrid working

Contributory Pension Scheme

33 days holiday

Discretionary annual review & bonus

Electric car salary sacrifice scheme

Events to celebrate long service

Qualifications

• 5+ years’ experience in a similar leadership role within technology operational delivery.
• Excellent written, verbal, and presentation skills.
• Ability to manage budgets and delegate tasks.

Responsibilities

• Oversee service delivery and align it with customer expectations.
• Motivate and inspire teams for operational excellence.
• Provide regular status reporting on operational services.

Skills

Leadership

Communication

Risk control management

Budget management

Adaptability

Tools

Delivery methodology

Job description

A leading technology provider in the UK seeks a Head of Service Operations to enhance service delivery and customer experience. This hybrid role requires a strategic leader to oversee operations, manage teams, and ensure alignment with customer expectations. Ideal candidates have over 5 years of leadership experience in technology operational delivery. Enjoy competitive perks including private healthcare, wellness benefits, and hybrid working conditions.